SleepNet

About

SleepNet provides CPAP equipment, products, and support services for sleep apnea management in Toronto, Ontario, with ongoing client care from healthcare professionals and clinicians.

Who This Provider Is Best For

Most recent reviews

• 

  Eugenia Christakis

  a year ago · via Google

  Be Aware of Hidden Fees and Lack of Disclosure - Check invoice before paying - and do not be rushed! I went to SleepNet with my 83-year-old father to replace his APAP machine. Unfortunately, the experience left much to be desired. Please be aware that SleepNet charges a $150 initiation fee (a standard practice) and an additional $275 for an SD Card/Modem (which is not a common practice and not charged by competitors). This $150 initiation fee and the $275 fee was not disclosed at the time of purchase. Despite my father questioning the service multiple times about the cost of the machine, he was dismissed. Regrettably, I dismissed his concerns as well. He tried to point out that the machine should have cost significantly less, and it turns out he was correct. When I called the office to complain about the lack of transparency, the response was simply, "That’s just how it is." This is unacceptable. I found that other vendors that sell this type of machine, like Medigas, does not charge this $275 fee. I didn't even get to the chance to talk about the charge for APA filters ($40) which we thought were thrown in as a bonus (because 5 were were literally thrown into the case) - again at an exorbitant price. I left a message with the owner of the place - but no call back - terrible terrible customer service! We chose SleepNet because of the convenient location and a recommendation from a friend. However, I urge others to do their due diligence before visiting. If you decide to use SleepNet, ensure you fully understand their fee structure in advance. The $275 SD Card/Modem fee is highly unusual and not standard practice in the industry. Transparency and clarity should be the norm, especially when dealing with medical devices for elderly patients.

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  Roy McPhail

  a year ago · via Google

  I cannot recommend this vendor. Based on the positive reviews, I put myself in their hands. The result has been a full mask replacement. I followed up via email as to why I couldn't have just purchased the cushion. No answer has come back.

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  Linda A LPP

  3 years ago · via Google

  Was nice to find a sleep store locally. Amanda and Carla were very knowledgeable and so patient with my delays in getting on site to be set up with a new BiPap machine. This was in new year when RespMed machines were gradually being re issued after the recall. I don't have any insurance (other than ADP coverage), and the accessories are very, very expensive. The only thing that I can say is the actual building gives the impression it hadn't been well cared for.

Services offered

• CPAP Equipment

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Location

688 Coxwell Ave Ste 208, Toronto, ON M4C 3B6, Canada

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