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TELUS Smart Security - Corporate Office
44Limited75 Akerley Blvd Unit E, Dartmouth, NS B3B 1R7, Canada
About
TELUS SmartHome Security (formerly ADT Canada) offers home security systems and professional monitoring in Dartmouth, Nova Scotia, with 24/7 monitoring and fire, flood and carbon monoxide detection options.
Senior Care Path Summary
TELUS SmartHome Security serves Dartmouth homeowners with customizable home security plans combining intrusion detection, fire, flood and carbon monoxide monitoring, and video surveillance. The service offers both self-monitored plans with smartphone control and 24/7 professional monitoring with live emergency response verification. Installation comes with professional or self-install options. Professional technicians handle full setup and optimal camera placement for $150, while self-install kits with refundable fees suit those comfortable with basic installation. Guard Response adds $5 monthly for in-person alarm verification by uniformed guards, valuable for seniors living alone or unable to respond quickly to alerts. Customers manage their system through the SmartHome app, receiving real-time security alerts and remote control of lights, thermostats and cameras. The app has strong user ratings, making it accessible for older adults who want easy monitoring from anywhere. TELUS brings 150 years of home security experience as the successor to ADT Canada.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-06-27.
Who This Provider Is Best For
- Homeowners seeking 24/7 professional alarm monitoring
- Seniors wanting smartphone-based home control and remote alerts
- Older adults living alone who need Guard Response in-person verification
- Families wanting fire, flood and carbon monoxide detection alongside security
Google Reviews
View on Google1.7
16 Google reviews
Most recent reviews
Nicola Jarvis
a year ago · via Google
My mother has been paying for a home security system for probably more than 20 years. It started as ADT and Telus bought the company, mailed her new window stickers and continued to collect her monthly fee. Fast forward to now. My mother died, and when I tried move the service to my name to continue coverage on the house I was told I’d have to replace the equipment because it didn’t work (it does, I learned that the hard way!) However they don’t have service people in Digby and the only solution was to have it sent to me to install. Since I live in Ottawa this wasn’t a solution, and the reason I need security. After many long conversations with sales reps and service people it was decided the equipment could stay. Telus accepted my September payment and then in October, arbitrarily cut off service, without notification, except a statement, held up by the postal strike for a month. When I contacted them to see about it, I was told there was an outstanding payment, which I would have to pay before reinstating the account. Did that. Then back to customer service, to reinstate the account. And back to the old your equipment doesn’t work you have to install new equipment yourself routine. Still in Ottawa people, the old equipment still works… and if it doesn’t work, why did you collect payment on it since you acquired ADT? Feels like fraud. They hung up on me. Three times. Would not recommend Telus - ever.
Jim Little
a year ago · via Google
The worst customer service I have ever experienced in my lifetime. Beyond terrible. A telephone Technical Support Agent was suppose to disarm my fire alarm while WE checked the error on my panel by video call (You have to do all the technician's work for them, you are their hands while they talk you through it on the phone). The fire alarm went off Very Loudly and he LAUGHED and continued making me press buttons on the panel. THE FIRE DEPARTMENT showed up and they have to stomp all through your house because they cannot take your word that it's a false alarm. That's only ONE of dozens of horrible experiences with TELUS "Smart" Security.
Julie Guy
3 years ago · via Google
ADT was great...until they were bought out. Ever since they were bought out by Telus, I have experienced the worse customer service of my life. I can never get into my online account, even when they say they've fixed the issues. I get bills sporadically (not even every month), and you can never get anyone on the phone through their customer service. Stay far away from ADT, there are much better options out there.
Services offered
Licenses & Registrations
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Associations & Accreditations
- Voted most trusted Home Security brand by Canadian shoppers, 2022 to 2026
Languages Supported
- English
Location
75 Akerley Blvd Unit E, Dartmouth, NS B3B 1R7, Canada
Also serves
- Dartmouth
- Nova Scotia
Photo Gallery
Photos via Google Maps
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