Donaldson Home Services
82Good77 Bessemer Rd, London, ON N6E 1P9, Canada
About
Donaldson Home Services is a local family-owned contractor in London, Ontario offering heating, cooling, plumbing, and bathroom renovations including easy-access bathroom solutions.
Senior Care Path Summary
Donaldson Home Services brings trusted local expertise to London and surrounding communities. They offer bathroom renovations including easy-access bathroom conversions and tub-to-shower replacements, alongside heating, cooling, and plumbing services.
The company is licensed and insured with more than 2,700 five-star customer reviews. They back their work with London's only 15-year True Care Protection warranty, covering parts and labour on heating and cooling systems.
Donaldson provides 2-hour arrival windows and sends photo confirmation of technicians. As a family-owned business, they emphasize honest guidance and personalized service. The team serves London, St. Thomas, Strathroy, Lucan, Aylmer, Woodstock, Dutton, Tillsonburg, Exeter and surrounding areas.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-07-03.
Who This Provider Is Best For
- Homeowners needing bathroom renovations
- Older adults wanting accessible bathroom upgrades
Google Reviews
View on Google4.9
2,921 Google reviews
Most recent reviews
Linda Damore
2 weeks ago · via Google
Evan was informative, efficient, polite, respectful of our home. He took time to explain his findings and our options going forward. He made us aware of the annual maintenance plan which is in our best interests. When the time comes for a new air conditioner we will be specifically requesting him for the install. This was our 2nd experience with Donaldson and both times exceptional communication with scheduling and exceptional service. Highly recommend.
John Forsythe
4 months ago · via Google
I had Donaldson Home Services redo my Bathroom. My experience is mixed, That is why I rated them a 3. I found the communication by the project coordinator very poor. It was supposed to be a 1.5 week reno that turned into 3 weeks. I have only 1 bathroom in the house and was never told of any updated timelines. Every time that I emailed saying something was not right, I was emailed back saying yes, he noticed that too. The vanity was supposed to be centred on the wall and the plumbing they put in brand new would not allow that, because it was set up for the vanity to go against the wall, so now the vanity is now off centre. Even when the job was done, all that was said was thanks for the business shook my hand and left. Did not walk the bathroom with me, didn't say they were completely done, did not return my house key at the time. During the job, they had to email me and ask what tile and paint colour I had chosen, the day before that was being done and the tile was no longer available and they had to find a substitute tile. My renovation was done in January during -17 degree weather and they just kept leaving the front door completely open for 30-40 min. periods. The tile installer did a great job but he dumped his pail of mix over my front yard leaving a big mess, even left tile levelers on the lawn. They cut out a 2x4 on a load bearing wall and did not re support it. My biggest call back for them was the mudding job. There was very obvious spots that were not sanded at all. They did finish the job and other then some small things we are satisfied with the final product.
Garry Shortt
4 months ago · via Google
We had a new furnace & AC installed on Friday. Very professional, knowledgeable and friendly crew. Chris who we first were in contact about a new furnace was why we chose Donaldson. Chris also came out during the install just to make sure we were happy. Thanks again! Garry
Services offered
Licenses & Registrations
- Licensed and insured
Listed from the provider's website, confirm current licensing and insurance directly before hiring.
Associations & Accreditations
- BBB Accredited
- Energy Star partner
- Trane Certified dealer
- TSSA registered
Languages Supported
Location
77 Bessemer Rd, London, ON N6E 1P9, Canada
Also serves
- London, Ontario
- St. Thomas
- Strathroy
- Lucan
- Aylmer
- Woodstock
- Dutton
- Tillsonburg
Photo Gallery
Photos via Google Maps
Request a quote
Tell us what you need and a Senior Care Path advisor will help you get quotes from Donaldson Home Services and other vetted local installers, free and no obligation.
More walk-in tubs installers in London
Comparing options is smart. Here are other walk-in tubs installers serving London, Ontario, each with its own Confidence Score, so you can line them up before you request quotes.