Protection CSL
52Developing1990 Rue Jean-Talon E, Montréal, QC H2E 1T8, Canada
About
Protection CSL offers medical alert systems with 24/7 monitoring, fall detection, and GPS capabilities starting at $30/month from Montréal, Quebec. Equipment is included free with no contracts.
Senior Care Path Summary
Protection CSL specializes in 24/7 medical alert systems designed to help seniors age safely at home or outdoors across Canada. The company offers flexible plans starting at $30 per month without contracts, and all equipment is provided at no upfront cost. Their range includes home-based systems with fall detection, mobile GPS-enabled devices with two-way voice communication, and wearable options (bracelet, pendant, watch, or clip).
The team responds to emergency calls by assessing the situation and dispatching help or contacting pre-listed emergency contacts. All devices are water-resistant for use in daily activities including bathing. Systems include battery backup lasting 48 hours during power outages, and members of the FADOQ seniors' organization receive a 10% discount on all plans.
Protection CSL is a Quebec-based company founded to help seniors live independently at home with dignity. Service is available in multiple languages, and customers can cancel their service at any time by returning the equipment. Equipment may be eligible for provincial tax credits.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-07-03.
Who This Provider Is Best For
- Seniors wanting to stay home safely with 24/7 emergency response
- Older adults living alone who need fall detection
- Seniors who travel or spend time outdoors and need mobile protection
- Families of seniors with limited mobility seeking peace of mind
Google Reviews
View on Google3.7
26 Google reviews
Most recent reviews
Connie Krissler
in the last week · via Google
My mother fell and pushed her call button and nothing happened. Health care aid push the button and still no call out for help. I called the 1800 number and was told it was a holiday and call back the next day. I called to cancel the subscription and return the equipment and the person could not speak English well enough to give the return address. I asked them to send the return address to my email. I still have not received it. I call the internet number and received the return address and told them when I needed the service it did not work. Said they would need a technician but it was a holiday. Not acceptable for a device and team to save a life. I give it a complete fail.
Lorna Dockendorff
4 months ago · via Google
Protection CS L is not a good company to go with very, very hard to return. And it's your dime to return it. My mom's been dead since the 1st of November. And finally, after I threatened fraud, for my credit card.. I get an address for Canada. Now I wait to see when they get the machine. If it comes off my credit card, go to any other lifeline, not this company
Johanne Lamb
11 months ago · via Google
I'm giving 2 stars because I had some positive experiences with CSL during an equipment change and with the call center, but on two occasions, my mother fell, pressed the call button several times, and received no response from the center! I did the same thing, still no response! I was told an emergency service call would be made... 27 hours later, no call! So, my advice is to look elsewhere!
Services offered
Licenses & Registrations
Associations & Accreditations
- FADOQ partnership (10% discount for members)
Languages Supported
- French
- English
- Simplified Chinese
- Traditional Chinese
- Punjabi
- Spanish
Location
1990 Rue Jean-Talon E, Montréal, QC H2E 1T8, Canada
Also serves
- Montréal, Quebec
- Canada-wide
Photo Gallery
Photos via Google Maps
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