National Seating & Mobility
68Good1644 Bank St, Ottawa, ON K1V 7Y6, Canada
About
National Seating & Mobility in Ottawa supplies and installs custom wheelchairs, stair lifts, ramps, platform lifts, grab bars and other mobility and accessibility equipment for seniors and people with mobility needs.
Senior Care Path Summary
National Seating & Mobility in Ottawa supplies and installs a comprehensive range of mobility and home accessibility products suited to older adults aging in place. Their offerings include custom manual and motorized wheelchairs, stair lifts, wheelchair ramps, vertical and in-home platform lifts, grab bars, and mobility aids such as walkers and transfer equipment.
The company works with therapists and physicians to ensure appropriate equipment selection. Customers can arrange equipment trials in their home environment before purchase, and the team delivers and installs equipment, with setup guidance provided to users and family members. Hospital beds and medical supplies are available for both short-term rental and purchase.
National Seating & Mobility holds Joint Commission accreditation, membership with the International Registry of Rehabilitation Technology Suppliers, and certification from RESNA, the Rehabilitation Engineering and Assistive Technology Society of North America. The Ottawa location provides funding guidance to help clients access programs that may offset equipment costs.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-07-03.
Who This Provider Is Best For
- Older adults and seniors needing custom wheelchairs and seating
- People with limited mobility seeking home accessibility modifications
- Families arranging quick post-discharge equipment rental and delivery
- Seniors transitioning from hospital or care facility to home
Google Reviews
View on Google4.1
93 Google reviews
Most recent reviews
Jane Fontanne
2 months ago · via Google
I do not recommend renting from National seating & mobility. My story is a little bit lengthy but to summarize, the quality of the customer service are received was very poor. I rented a toilet seat on a Friday and when I got it home I couldn't get the locking device to work. I called the customer service to tell them this. By this time it was late in the day....I was too exhausted to drive from downtown to their location your Bank and Heron. Their comment when I called them to inform them ... was "can you not find somebody exchange it for you". Im thinking like 'what!' next we were trying to figure out when the toilet seat could be picked up. They clearly knew my surgery was going to be on Monday. I had a couple of hours that allowed me to call them on Monday morning to arrange pickup and the conversation was ridiculous. They treat you like as if you are a hundred years old. And they are very condescending. They told me that they would not refund my money. At this point I had the toilet seat in my possession just over the weekend. And...Their explanation as to why they're adding an extra $10 was ridiculous. My comment by that point in time was do you think I'm stupid. After arguing with so called Customer service for about 10 minutes they finally gave in and said they would my rental fee. ( Also they do not take debit so I had to bring my sister in with me so I could use her credit card for the rental) Needless to say I will never return to this organization for rentals.
Jane
4 months ago · via Google
The manager is terrible, they do not know how to deal with customer's in person about product/service issues. Very dismissive and uncaring. This is not the first instance where I have been in the store and seen this type of behaviour from management or even the sales staff talking about other customers and making fun of them. I want to add that no sales staff were on the floor they always sit at their desks when I have been in, chatting amongst themselves or are on their personal devices. Terrible customer service.
Lauren Loyola
7 months ago · via Google
Shaina B. was a wonderful help -- so patient and kind. Thanks for a great customer experience!
Services offered
Licenses & Registrations
Associations & Accreditations
- Joint Commission Accreditation for Healthcare Organizations
- International Registry of Rehabilitation Technology Suppliers (iNRRTS)
- Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
Languages Supported
- English
Location
1644 Bank St, Ottawa, ON K1V 7Y6, Canada
Also serves
- Ottawa
- Ottawa Valley
Photo Gallery
Photos via Google Maps
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