Bickford of Aurora

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  Jennifer DuSell

  3 weeks ago · via Google

  In August of 2025, we began a search for an Assisted Living arrangement for our Father. After looking at several locations, we decided we liked the homey atmosphere of Bickford of Aurora. At first, Dad was not as convinced. So we waited hoping he'd decide this was best for him. Unfortunately due to a turn in his abilities in October of 2025, we had no choice but to move him from a rehab facility to Assisted Living at Bickford. The staff at Bickford was fabulous! Helping us to make him as comfortable and as able as possible. Working with us and him to get his medications adjusted properly. Dad's condition started to deteriorate further and we moved him to Mary B's memory care unit at Bickford of Aurora. Here again, he received the utmost care and concern. Dad passed peacefully in their kind care. Near the end, we added hospice care but Bickford's staff was still very involved with his care. They held his hand and ours during this time. He stayed engaged with his Mary B's community right up till the last. Everyone at Bickford of Aurora was fabulous the whole time Dad was with them. Home healthcare was not an option for him but Bickford's staff provided everything he needed to make him feel at home. And while they were taking care of him, they took care of us too. Communication from staff on every level was shared often to help to ease our worries and make us glad for choosing Bickford. I can't imagine a better place for him! Or us!!

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  john melrose

  5 months ago · via Google

  From Sept 2024-Nov2025... Roughly charged 83,000 and some change. Fee was raised twice during stay. When asked for doctor documents for reasoning of increase, email was ignored and never responded to. They're business model reminds me of the Movie " I Care... A Lot. Staff seemed nice and caring, although repeatedly took soda, and snacks from mother's room. Mom was kind enough not to complain. But seems inappropriate for staff to consider that was ok. The 55.00 hair salon fee also seems to be a little excessive. Fact that we had to take my Mom shopping on a regular basis, when they assured us they take guests out to do so, rarely happens. To the extent of my mother reaching out to me for Toilet paper. And received email on the problem of garbage bags for rooms that we had to provide. It was sad to visit and see guest basically wheeled out to sit in front of T.V. left there. So at these prices I would definitely check into in home care. It could save you thousands per month My Mom is much happier now that she's at home with family. Yes there are some difficulties in doing so. But a little sacrifice goes a long way, when it comes to family. Don't let these people con you. As with any business they're there for one reason... Profitablity, and man is business good.

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  Jean Staiger

  7 months ago · via Google

  We moved our folks in January 2025 and moved them out September 2025. Please know that what we were promised upon moving in does not happen and wonder if it’s even currently possible in today’s health care environment. The aids are a revolving door as they are not valued, so difficult to establish any stability day to day. Health care in general is understaffed everywhere we have come to find out. When you are paying top dollar out of your pocket to be there it’s somewhat disheartening. If 1 of the aids calls out, the others are left to pick up slack and they are already stretched thin….. but the patients best not complain, it’s just the way it is we were told. (We are finding having our folks at home with caregivers is much better for my parents and the care is one on one vs. 1-3 caregivers for 60+ people.) The management is tone deaf, does not listen and is always right. Term limits may be suggested here for key management roles as after too much time in one space, people become desensitized and it shows. It’s mind boggling to us there are no challenging reviews posted? Most reviews are from a year ago? Which is a shame honestly as it’s not a realistic picture. We were told the reviews that are not glowing are deleted somehow by the management? This may be the right scenario for some people, but it was not good for our family. Please make sure to not leave your loved one anywhere without regularly checking in on them and/or ensure they have an advocate. I could say so much more but just hoping that this may help some who are new to this whole situation as we were. We learned a lot and wish you all the best.

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