The Derby Manor

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• J

  Jae Incorporated

  5 months ago · via Google

  The Derby Manor has no visitor parking except for a small strip of 6 spaces that fill up quickly. Otherwise you have to park on the street. There are so many cars parked along the street that you cannot see the ongoing traffic. The majority of other parking lots are reserved for residents and staff. Before there were much more visitor parking. As time went by more and more residents paid and reserved parking leaving little to no space for others. Therefore parking is a hassle every single time. When we reflected to the front desk about the complex parking situation, she just stated the obvious by saying that there is street parking and that there are 6 visitor spaces. Also she said that all the other parking is for residents. I already know all of this, I didn't come to the front desk to ask about WHERE to park. I am telling you to improve the situation, not asking you to state the obvious. Not to mention that she was really rude. Another front desk staff at night does not open the main entrance when you buzz in multiple times. She just looks at you and continue her work while letting you wait in the cold. Derby Manor also has no loading zone. This is an independent living facility and it is a given that residents need assistance getting into handicabs or cars of family members. Derby Manor's failure to accomodate in this important aspect is unacceptable. Until there is drastic change, this review will stay here to reflect the poor management and unprofessional staff behaviour.

• T

  Trina Hardy

  a year ago · via Google

  Our family could not be any happier that our loved one has found a home at The Derby Manor. It is truly a great peace of mind knowing he is in an environment that is safe, secure, clean, and most importantly nurturing. The staff and residents work hand in hand with each other. It's the best of both worlds. As I see it, it's a Senior "All Inclusive" in a great surrounding. We were in need of finding a senior independent housing very quickly in 2023. My father was being released from a Rehab Center & we couldn't allow him to return to the family home. It was unsafe for him to remain there. My father was very ambivalent about going to an "apartment like setting" but also realized that his current dwelling was a danger to his well-being. With many recommendations & urging from various friends, we quickly went to The Derby Manor to see for ourselves. We were greeted immediately by the front office staff upon our arrival. They informed the administration staff promptly about our arrival & we were quickly greeted and welcomed. We went on a tour of the residences, the grounds, the dining area, and the recreation/multipurpose room. The one thing that impressed us most was how clean everything was - no odor, well vacuumed floors, no destruction or disrepair of the building (interior or exterior), well designed safety features throughout the building & suites, and barrier free suites. As we toured the the dining area, the staff were extremely cheerful not just with us but with each resident, as they took & brought their meal orders. We noticed that they also provided a "sample plate" of what is being served so residents can decide on which meal for the day they would like. If either of those meals are not appetizing, an alternative meal is available. I also noticed how there were many folks that were picking up orders from the dining room, as well. It was explained to us that there are some residents who would rather eat in their own dwelling. Some are ill and stay in their own room & with the assistance of care aides, they will bring them their meals which is arranged ahead of time. There's even a "banquet" like room in the back of the dining room to accommodate families for large family gatherings. As the weather warms, there's a patio area available if those that would like to eat outdoors. There are laundry facilities on each floor, with designated recycle & garbage receptacles that are cleared very frequently. Again, this area is spot clean & very accommodating for the residents. Because of our needs at the time, they understood & aided us in a "trial period" to see if this would be the right fit for our Dad. Needless to say, it was the best decision we made & my father could not be happier. I recently returned due to a medical issue that my father incurred. They immediately contacted our emergency contacts & we were able to get my Dad the assistance he needed for a speedy recovery back to "The Derby". The residents were very caring & welcoming knowing that I had arrived from out of the country to assist my father. The Derby Staff were even more welcoming than what I had remembered & also allowed me to partake in some of the many activities that occur there. Their Lifestyle Coordinator, Sherece, is truly a huge asset to this residence. She is insightful, nurturing, and enthusiastic in creating & offering activities that residents either request or she has developed. These activities vary & the residents enjoy them. The Derby Manor also offer Caregiver Suites for those residents whose family are from out of the area, for a period of time. It's most beneficial for all involved. So, if you are searching for an environment that needs to hit all the right points for our older population I highly recommend that you visit The Derby Manor. See for yourself. No smoke or mirrors with this amazing residency for our seniors.

• C

  Cathie Tims

  2 years ago · via Google

  My mother recently moved into the Derby Manner retirement home, and I must say, that this place it stop notch! Our whole experience, from our very first phone inquiry, up to and including the actual move, was exceptional! We were referred to Hani, to book a tour, and he accommodated us with an appointment almost immediately. When we met, he showed us two different available suites, and then met with us again on another day, just because my mom wanted a second look. Hani was super friendly, professional, very patient, and is a genuinely kind person, which is so important when dealing with the elderly and family members. Moving my 86 year old mother was very stressful for both her and I, and he put our minds at ease with his calm demeanour and by answering all our questions! The building is so quiet, the common areas nicely furnished with nice decor, the outdoor grounds and seating areas are lovely, all the staff are helpful, friendly and efficient. Activities and special offerings (foot care clinics and such), are abundant. The food is amazing. I could go on! Thank you Hani, and all Derby Manor staff, for making my mother feel welcome and making me feeling confident having her live here.

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