Mobility 1st Ltd.
76Good1161 Florence St, London, ON N5W 2M9, Canada
About
Mobility 1st Ltd. is a family-owned home medical equipment supplier in London, Ontario, serving Canadians for 20 years. They offer mobility aids, home accessibility solutions, patient care equipment, and local installation and service.
Senior Care Path Summary
Mobility 1st is Canada's largest home medical supplier in Western Ontario, helping seniors and older adults maintain independence at home. They stock a broad range of aging-in-place products, from mobility scooters and power wheelchairs to stairlifts, ramps, lift chairs, grab bars, bathroom safety equipment, patient lifts, and CPAP supplies. No tax applies to mobility devices, and shipping is free across Canada on orders over $200.
The company offers free in-home assessments so seniors can try products in their own environment before purchasing. Their local service team provides professional home delivery, installation, and training to ensure safe and proper use of equipment. They also rent most products short or long-term, allowing older adults to test equipment's suitability without upfront purchase.
Mobility 1st maintains a service department for repairs, maintenance, and ongoing technical support. Their trained technicians handle stairlift, ramp, and vertical platform lift installations for home accessibility. The business was started by the owners to help their own family find affordable mobility solutions, bringing personal experience to helping other families navigate aging-in-place options.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-07-03.
Who This Provider Is Best For
- Older adults seeking a full range of mobility products under one roof
- Seniors wanting to try equipment at home before buying
- Those needing local installation and repair support in London area
- Families looking for rental options to test suitability
- Post-discharge seniors needing quick equipment supply and setup
Google Reviews
View on Google4.8
489 Google reviews
Most recent reviews
Bea Wise
2 weeks ago · via Google
Had trouble finding double sided non skid ankle socks for my 95yr old mother. I got blue her fave colour. She was thrilled. Fast delivery and great sale price too
T Holyer
2 months ago · via Google
The service dept is horrible. They service if you live in London or nearby but other than that is horrendous and clearly not knowledgeable. I first contacted them in May 2024 and purchased the folding mobility scooter. Arrived no issue. The issue I have is the service center to get replacement replacement battery. First called and was told to send photo of the pin for the charger as could be 4 or 3 pin. I emailed three times with no response. Waited a day and decided to call. Transferred to service dept. Told them I need a 4 pin charger for folding mobility scooter. Told me a 3 pin would work and that 3rd pin not need as just for programming. Was shipped a week ago after Easter charging me $20.00 to ship. Received a couple days later on Wednesday. Noticed the 3 pin sent pins are too thick and would not fit scooter. Maybe they should have read the emails they would have known pin number and size. Last Thursday called service dept and informed them sent wrong charger. Was told well it fits the scooter in showroom and was told will have to fet back to you. Here it is Monday with no return. I basically have a useless scooter. I have stage 4 osteoarthritis both knees with one operated last summer with nerve issues. So know house bound. Worse after service and will be contacting visa to reverse the charges. Invoice clearly states charger part is for folding wheelchair and 25% restocking fee which will not be paying considering the horrible service I was given. I see all these good reviews but service outside London is terrible and charged delivery. I will not be purchasing from your company ever again. Beware of this company.
Allison MacDonald
3 months ago · via Google
My experience now with James has been great so far. He has been out twice now. He listens to my questions/concerns and answers them in a thoughtful, caring manner! Thank you James
Services offered
Licenses & Registrations
Associations & Accreditations
Languages Supported
Location
1161 Florence St, London, ON N5W 2M9, Canada
Also serves
- London, Ontario
- Canada-wide (online sales)
- Western Ontario (in-store and local services)
Photo Gallery
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