Arbutus Care Centre

Most recent reviews

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  Kelly I

  a year ago · via Google

  My mom has been with Arbutus for 10 months now. Most of the care workers a very kind and helpful. This is a very large facility, once long ago a hospital. There are 2 floors with about 4 wings. The food like many long term care is bland. They encourage you to bring our buy food for your family. On long weekends they are short staffed. Overall I'd give 4 *for cleanliness, 3.5* for staffing, 2-2.5 * for food, 3.5-4 * for activities. After COVID, they don't seem to bring them out on outings. That would be something they should improve. Communication is alright. Be patient as it takes time to have management approve request. The staff seem to do there best considering. They are open to feedback if you have time to attend the meetings.

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  Liz Plant

  3 years ago · via Google

  I do not live close by but try and make a trip as often as possible and the staff are always the best! They seem to always to have the patients best interests at heart. Truly left feeling like my loved one was well taken care of. Will for sure recommend this facility.

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  Buffy Bindley

  4 years ago · via Google

  As a geriatric community nurse myself, I was quite anxious when it came time for my elderly Mother to enter into long term care. After an initially bad experience at another Vancouver care facility (which I won't name), I can't begin to express my relief and immense gratitude to the care staff and administration staff at Arbutus Care Center, after my Mom moved there in January 2022. The care team members at Arbutus are professional and work compassionately together to provide an exceptionally high level of resident care. From a professional point of view, the communication between staff and family is exceptional. When a loved one transitions from home to long term care, it can be very challenging and stressful in the beginning. In my 25 year career as a geriatric psychiatry nurse, I have had the pleasure to work with many different social workers. I have to say, that at Arbutus Care Center, the social worker Tyffany has been truly amazing, she and the administrative staff have gone above and beyond their duty to effectively improve my Mother's care experience since she has moved in. For the first time in years, my Mom seems happy and I feel I can go away on a holiday and take a collective sigh of relief in knowing my Mom is safe and being respectfully and lovingly cared for around the clock. The staff have a fun sense of delivering care and often make my Mom laugh and feel positive about her situation. The rooms are spacious with pretty views from big windows that are surrounded by gardens with old growth established trees and flowering bushes. I would recommend Arbutus Care Center to anyone looking to moving into care or for concerned family members looking for a care home with a respectful and compassionate level of care for their loved ones. Very Appreciative Buffy Bindley RPN, BSPN