Bayfield House Retirement Lodge

My grandparent lives here. Constant complaints about the food and communication. Food and the rest if the place has gone downhill since they moved in, nothing is improving. Some staff is underpaid for the services they are meant to provide. Most staff is great, kind and helpful. Servers were paid minimally and asked to do duties in other departments. The place has gone through many general managers and other staff as well. Terrible communication with residents’ families. Staff in charge of the email lists has changed and my family have been removed from the list 3 times now. Jarlette unreliable for food, staffing, communication. Cost is very expensive for the quality of food and service they currently receive. Previously, the residents were confined to their rooms with no email until after. Grandparent says that two people apparently have covid, which she heard from the person delivering her meals in her room. A staff member went to work knowing they were sick, and now they and other staff and residents have Covid and the residents are isolating again.

My Uncle and Aunt spent the last 2 years of their lives at Bayfield House and i am so grateful to the staff and management, caregivers, nurses, kitchen staff , custodial staff, admin etc. They all made my uncle & aunt feel at home , so much so every visit he wanted me to re-assure him that he would not have to move from this place. I felt very secure in the way the staff managed the Covid-19 situation and still to date no infections, this is a testament to the policies and team work at this place. My aunt died last year and my uncle Jack just last month, it was a shock to us all, but i am secure in the feeling that my sisters and i made sure we provided him and my aunt with the best place ever to live out the rest of their lives. Thanks to all for your happy, friendly and courteous approach to senior living both to the residence and their families we will miss you all dearly!! Paul, Donna and Mary