Bayshore Home Care Solutions
41LimitedPart of Bayshore HealthCare. See all their agencies.
3300 Merrittville Hwy, Thorold, ON L2V 4Y6, Canada, Thorold, Ontario
About This Community
Bayshore Home Care Solutions is a home care provider serving Niagara, Ontario with 24/7 government-funded services available through offices and clinics across the community.
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Claim this listing →Senior Care Path Summary
Bayshore Home Care Solutions provides home care services in the Niagara region from its Thorold office.
Services include personal care such as companionship, meal preparation, medication reminders and housekeeping, as well as medical services including nursing, wound care and end-of-life care.
The location also offers dementia care services and respite care, with services available 24 hours a day, 7 days a week through government-funded programs. Pediatrics services are also provided at this location.
Staff-to-client ratio: awaiting confirmation
Our team has visited this agency
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-09-19.
Who This Community Is Best For
Ideal For
- Seniors who want to remain in their own home with extra support
- Seniors living with dementia who need specialized, secure support
- Families seeking publicly-funded or subsidized care
- French-speaking residents and families
Consider Alternatives For
- Those who need 24-hour, facility-based supervision
Guidance generated by Senior Care Path from this agency's care types, services, and amenities. Operators can refine it by claiming their listing.
Google Reviews
View all on Google3.4
14 Google reviews
Most recent reviews
Connie Bronzovich
4 months ago · via Google
I'm 1 of their clients in Port Colborne &👁️🛢️ tell 🫵 1 thing is my PSW'S are doing a great 👍 💅, 👁️ am so lucky 2 have them caring 4 me, you wouldn't believe what they say & do 4 me. I 🛢️ tell you that I have the best. Connie B.
Tawnya Wintle
6 months ago · via Google
Communication is really bad with this agency. Despite needing nursing care they don’t call the day before to inform you of when they are coming. According to their policy the nurses have to call you the day before and not 1/2 hr-1 hr before coming. They wear shoes in my place of residence making it very hard for me to clean the floors after they leave, especially in the winter. My floor has permanent damage because they don’t use the garbage provided but my floor as a garbage instead. Overall, between ongoing scheduling mistakes, poor communication between both the nurses and with the office. Changes in the schedule and don’t notify me all make it stressful and make you feel that your visit is not important. It shouldn’t be my job to be the one on top of making sure my visits are filled and not schedule nurses that are not available. But still continue to schedule this nurse. Then scrambling to find a nurse to come the day of the visit and still no phone call to inform me. Definitely not making any effort to work as a team or have any empathy for their clients. I guess they think that you’ll always be sitting at home and have no life or medical appointments. You are always available at any time of the day is what they expect from you. It’s common to just give me one option for the time of my visit. Heaven forbid you have something at that time as there is absolutely no flexibility. They tell me we don’t take any time specific clients yet the nurses are always telling me they can’t come see me as they have time specific clients all day?? Then when I needed visits at the same time for 7 days it never happened. It’s clear that what they tell clients and how they schedule is a big miscommunication. They can be inconsiderate as It doesn’t matter if it’s 9:00 at night and I’m going to bed then get a call and a nurse is coming in an hour. I don’t think that’s very considerate. Very unsatisfied with the service and would not recommend their services.
Sumaira Ali
8 months ago · via Google
Bayshore’s handling of my mother’s home care has been devastating. My mother is dying and had PSWs who were trained with her for months, understood her needs, and provided consistent care. Without warning, Bayshore abruptly removed those PSWs and did not provide proper replacements or training for new staff. As a result, my mother’s care was disrupted at a critical and vulnerable time. New PSWs arrived unfamiliar with her needs, and in many cases, no one showed up at all. Phone calls and emails went unanswered, leaving me to step in repeatedly to provide care myself while trying to work and cope emotionally. The lack of communication, accountability, and compassion has been shocking. Families should never be left scrambling when a loved one is at end of life. This experience has caused immense stress, exhaustion, and emotional harm. I am also deeply concerned by how dismissive and unresponsive Bayshore has been to our situation. As a racialized family, it is hard not to question whether we are being treated differently, especially given the complete lack of urgency and follow-through despite repeated escalations. I would not recommend Bayshore to any family who needs reliable, compassionate, and responsive home care—especially for palliative patients. This level of negligence should not be happening in healthcare. Barbara Gamble-Debassige, the manager for Bayshore Niagara, should be removed from her position. She has demonstrated a consistent disregard for client needs. Trained PSWs are removed without notice, and false or misleading comments are added to client files to justify these removals. The level of internal politics and unnecessary drama is unacceptable—especially for families caring for a terminally ill patient. No caregiver should be subjected to this while already under immense emotional and physical stress. It is deeply concerning that Bayshore continues to employ individuals in leadership roles with no apparent accountability.
Summary of Google Reviews
Summarized by Senior Care Path from Bayshore Home Care Solutions's Google rating and recent reviews. Confirm specifics with the community.
Bayshore Home Care Solutions holds a 3.4-star rating across 14 Google reviews. Recent reviewers most often highlight caring, attentive staff and clean, well-kept spaces.
Most common praise
- Caring, attentive staff
- Clean, well-kept spaces
- Warm, welcoming community
- Responsive, helpful communication
Care Services
- Companionship
- Meal preparation and nutrition
- Medication reminders
- Light housekeeping
- Fall prevention and assessment
- Respite care
- Nursing
- Serious injury care
- Wound care
- End-of-life care
- Therapy and rehabilitation services
- Dementia care services
Licenses & Registration
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Associations & Accreditations
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Key Features
- 24/7 services available
- Government-funded programs
- Dementia care specialty
- Pediatrics services offered
Languages Supported
- English
- French
Location
3300 Merrittville Hwy, Thorold, ON L2V 4Y6, Canada, Thorold, Ontario L2V 4Y6
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