Brookside Retirement Living

Myself and our entire family will be forever grateful to the owners and staff at Brookside for the loving care of our mother. Mom had everything she needed, from personal care, medication management, abundant, delicious meals, on site physiotherapist, social entertainment and interaction and so much more. All of this, in an environment that felt like home. Mom made so many friends among the residents as well as the staff. If mom needed extra assistance, they were always there to lend a hand. Through the most difficult times, they worked with us to ensure mom could remain at Brookside for as long as possible…the place that mom loved. I would highly recommend Brookside to anyone who maybe looking for an assisted living residence. Put your mind at ease, Brookside will treat your loved one like family.

Mom lost 60 lbs In the 19 months at Brookside . Her doctor informed us that she was dangerously thin. Mom needed supportive eating. We understood that this is not a service that Brooksdie was able to provide, however, they made it very difficult to have her family provide supportive eating. Our paid caregiver was not provided access to the cafeteria nor were her family members. We paid a home care service to come twice a week and her daughters took the remaining days to feed her. These actions stabilized her low weight. At some point, Brookside changed her meal plan to soup only for lunch and dinner without discussion with the family which further exasperated our efforts for mom to gain weight. Brookside returned mom to the full meal plan once the LHIN became aware and insisted that she be provided the same meal as the rest of the residents.