Burton Manor

About This Community

Who This Community Is Best For

Photo Gallery

Photos via Google Maps

Most recent reviews

• 

  Melina Lombardo

  a month ago · via Google

  Burton Manor was my father’s home for less than two years. My experience was mixed with both very frustrating challenges and some genuinely compassionate staff at the end of his life. During the first year, I struggled with getting staff to consistently understand my father’s preferences and care needs, as well as my own requests for his well-being. Most staff were friendly and warm, but many seemed overworked or simply there to do their job rather than fully engage in care. There were repeated issues where basic requests were not followed, such as leaving the TV on for him for comfort, turning him as directed by doctors to relieve pressure on a wound, and using an electric shaver I provided instead of a razor that cut his face. These may seem like small things, but they mattered a lot in his daily comfort. Communication and consistency of care were my biggest frustrations. My father was bedbound due to a severe pressure wound and had advanced dementia, so small routines were very important. Specifically, instructions about swallowing safety, such as keeping him upright for 30 minutes after eating, this had to be repeated often, and I still witnessed instances where he was laid down immediately after meals. I had to repeat myself countless times that it is a matter of life and death for him if he is laid down too soon. Another ongoing issue was the constant turnover of staff. I frequently saw new faces each week. While I understand staffing challenges, it was difficult for both my father and our family. For someone with dementia, constantly adjusting to unfamiliar caregivers can be confusing and distressing, and it also made it harder to build trust and consistency in care. The food quality was also disappointing. Meals often consisted of processed and canned vegetables, boxed mashed potatoes, and canned fruits swimming in syrup, and of course, puddings. Desserts listed on the menu were not always what was served, and overall the food felt very institutional. The building itself was clean and maintained, and my father’s private room was spacious. However, the rooms and overall facility felt dated and somewhat depressing in appearance. Despite all of this, there were also meaningful positives. In his final period and after his passing, I saw a strong sense of compassion from many staff members. Several came from other floors to say goodbye, and many offered sincere condolences and support. It was clear that many of the long-term staff truly cared for the residents and formed real connections with them. Overall, this is a very mixed review. There were serious concerns around consistency of care, communication, and staffing stability, but also moments of genuine kindness and compassion from staff who were clearly doing their best in a very demanding environment. Families should be prepared to advocate consistently for their loved ones to ensure their needs are met.

• 

  Cassandra BrassBelles

  a month ago · via Google

  Having a loved one in need of a facility is always a stressful time. We have been blessed to have had a good experience. The staff are much more attentive and keep to a schedule that we were not finding at the hospital. The rooms are spacious enough and you can rent their rooms for family functions with your loved one.

• 

  Helpdesk Prehospital -R. Dichter

  a month ago · via Google

  This place is amazing. Very clean and always smells great. The staff are angels; they are compassionate, caring, kind and loving. They work very hard taking care of our loved ones, they put up with so much in the dementia unit, but always have a smile on their face. We are grateful to the nurses, PSWs, and the rest of the staff for all the love, attention, and amazing care given to my mom. It was a blessing when a bed became available. Thank you Dina

Licenses & Registration

Associations & Accreditations

Location