Southbrook Retirement Residence

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  T WS

  5 months ago · via Google

  I have a unique perspective and can review Southbrook from two different experiences. My grandmother was a resident from 2010-2017. She was not looking forward to moving from her own condo at all and we had another place closer to where she was living set up for her. She sold her home before so that place was not available and I had toured about 20 homes in the year before she needed to move. Southbrook was my favourite for many reasons~ the size, the friendliness, the feeling we got when we walked in, the rooms, the ameneties, and it is very close to where the rest of her family lives. The price was right too! I called Southbrook in a panic and we were lucky that there was an independent living spot that would be ready for her. So, we went ahead and took that spot and moved her in. The entire process was incredible. The room was beautiful and clean, the employees helped us with the logistics and my grandmother was very, very happy for the 7 years she lived there. Eventually she went downstairs to the assisted living inside hallway and was treated with kindness and compassion. She passed away while living in the assisted living The nurses, PSWs and every single person we encountered those 7 years were just exceptional. The food is also a massive hit! My grandmother gained weight very quickly and her entire outlook was positive and energetic. She started to go for walks outdoors, trips with her friends and took part in the activities. She always said she felt blessed to have found such a wonderful place. Moving on to right now~ I am in the process of arranging new living arrangements for my father and it has been a whirlwind. Everything has had to happened very quickly. Again, we were blessed that there was a spot available immediately and Southbrook worked with me at warp speed to help make this happen. Not only were they all incredibly kind and proactive but Safina was helpful in helping me secure an incredible mover (Lina) and worked with me and my father to help us feel safe, welcomed and comfortable. This experience is very different in that the needs are different and confusing for me and my dad. Safina has just been a Godsend in helping us navigate the entire journey. My dad was very nervous and scared having to leave his home but when we toured, she made sure to introduce my dad to many different residents and they were all open and welcoming. He already feels like he belongs. The PSWs and nurses he met promised him that they would make sure he felt supported and cared for. I know this will be the case, since my grandmother already had that experience, but also because I have a few friends who chose Southbrook for their family members based on my personal reviews and they are ecstatic with their choice. This journey for families is filled with uncertainty and nervousness. I wish there were more Southbrooks.

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  Catherine Gallant

  7 months ago · via Google

  Southbrook Retirement Residence is truly an unexpected hidden gem!! I moved my Uncle in about a month ago and I simply can't say enough good things about my experience. The staff (from the top to the bottom) have been nothing but positive, supportive and compassionate. It really does feel like a genuine caring community, and my Uncle is thriving now because of it. I look forward to visiting him just to see everyone! If I could give infinity stars I would!

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  Wendy Bodhaine

  8 months ago · via Google

  Southbrook Retirement home is wonderful and I enthusiastically recommend them. My Mom recently moved into the Assisted Living Area. All of the staff have gone above and beyond and always exceed our expectations. What impressed me the most was how they quickly recognized my Mom’s needs and made many adjustments to meet them. Caregivers provide essential support, care, compassion and patience. At Southbrook all of the staff have these wonderful qualities. When my Mom was welcomed into the Southbrook family, it wasn’t just my Mom they welcomed, our whole family feels like it’s home. Many thanks to everyone at Southbrook. I feel so blessed that my Mom receives outstanding care.

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