Chartwell Manoir Kirkland Retirement Residence

Most recent reviews

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  Maria Crusco

  4 months ago · via Google

  I had a very good experience with everything at manoir Kirkland so far. Starting with Lianne at the rental office who was wonderful in helping me find a nice place for my mom to Denise who took the time to explain things to my mom about a bathtub repair that needed to be done in her apartment, got Maria who is also wonderful to translate for my mom to make sure she understood everything. My mom ended up talking to me about a great hug she got from Denise that day which was really adorable and worth mentioning here in the reviews.

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  Tamara Lesiuk

  7 months ago · via Google

  My mom got gastritis and she was told by nurse not to take heart pills because she was throwing up.the nurse gave her some liquid. and she was in.her apartment. Not to be check on until we tried to call her. after several hours my mom got.a stroke. And had to get an operation to relieve the pressure. They know a week ago that others got gastritis however no one washed down the elevators and told others to wear gloves and masks, to wash more. Staff didn't do more cleaning or sanitaire more or wear gloves or mask. And now you say there was no record of it!! See how this residence is so irresponsible. They told us we could not go see our mom because of a Gastro back out and the owner is not even aware of it, very incompatible

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  Andrew Derzsy

  a year ago · via Google

  So my mom spent 10 years at the Manoir Kirkland and enjoyed her time there, but she did tell me things are not the same as before.. During those 10 years she was an Ambassador for the residency, partook in all open houses, and invited new residents for their welcome lunch or dinner to help orient new tenants. She was also a piano player and entertained the residents on many occasions, even during covid which raised the moral of the residents. Unfortunately she passed August 19 and will be missed by all. My issue with the management is this. I understand she is required to pay 2 months rent, but with all she did for Chartwell I did ask if they would be kind enough to waive the second month. I was told that is what is in the contract she signed. By the way it took the manager 4 days to express her condolences. She did however say she needs to speak with her manager, but i assume she does have some latitude. With all my mom did for the residents I found that a little unsympathetic. I found a severe lack of empathy and seemed all they care about is the bottom line.