Nearest emergency department
Grand River Hospital - Kitchener-Waterloo
Hospital
About 9.8 km away
- Emergency Department
Photos via Google Maps
Long Term Care
Heritage House
54DevelopingPart of Omni Quality Living.
54 Eby St, St. Jacobs, ON N0B 2N0, Canada
4.5(11 reviews)Long Term CareRetirement Home
WaitlistavailabilityPlacement is arranged through Ontario Health atHome, not by contacting the home directly.
Last updated September 2026
About This Community
Heritage House in St. Jacobs is part of Omni Quality Living, which operates long-term care and retirement care communities.
Managed by
This listing hasn't been claimed yet.
Claim this listing →Senior Care Path Summary
Heritage House is a 72-bed long-term care home in the village of St. Jacobs. Long run as a family-owned home, it joined Omni Quality Living in 2025. Residents can choose private, semi-private or basic accommodation, and admission follows Ontario's long-term care process.
The home is built on one level with an open layout, a large lounge and dining area, and a garden and outdoor space.
Reviewers often mention friendly, respectful nursing staff and personal support workers, though some longtime families feel the home changed after the ownership change.
Editorial summary by Senior Care Path based on verified listing data, last reviewed September 2026.
Pricing at Heritage House
Pricing
Contact for pricing
Long Term CareRetirement Home
A starting price usually covers the suite, meals, housekeeping and activities. Care is added on top as needs grow, so ask for an all-in quote in writing.
How placement works
Applying for long-term care
This is a long-term care home, so you can't book a room directly. Placement is arranged through Ontario Health atHome, which confirms eligibility and manages the waiting list for the homes you choose.
- 1A care coordinator confirms that long-term care is the right level of care and that you're eligible.
- 2You pick the homes you'd like, and your name is added to each home's waiting list.
- 3When a bed opens and you're next in line, the home offers it to you.
Not sure long-term care is the right fit? Our free assessment can help you compare retirement homes, assisted living, and care at home too.
Who This Community Is Best For
Ideal For
- Seniors with complex medical needs who require 24-hour nursing care
Consider Alternatives For
- Active or largely independent seniors
Guidance generated by Senior Care Path from this community's care types, services, and amenities. Operators can refine it by claiming their listing.
Hospitals & healthcare nearby
The nearest emergency department and senior-focused healthcare, with approximate straight-line distances. These are public facilities near Heritage House, not services it provides or is affiliated with.
Senior-focused healthcare
Grand River Hospital - Freeport
Rehabilitation and continuing care hospital
About 17 km away
- Geriatric Medicine
- Geriatric Psychiatry
- Geriatric Rehabilitation
- Palliative Care
Also nearby
St. Joseph's Health Centre Guelph
Rehabilitation and continuing care hospital
About 22.4 km away
- Specialized Geriatric Services
- Stroke Rehabilitation
- Outpatient Rehabilitation
Facility and service details come from Ontario Health atHome and the Ontario Ministry of Health. Call 911 in an emergency.
Key Features
- Respect Always
- Safety First
- Pain and Comfort
- Supportive Measures
- Healthy Living, Healthy Skin
Google Reviews
4.5
11 Google reviews
Most recent reviews
Bill Shaffer
4 months ago · via Google
This use to be such a wonderful family owned and ran nursing home with management that cared about the resident's and staff but ever since Omni bought the place it has not been the same, from taking in aggressive resident's, over worked and poorly treated staff, and hiring unqualified staff. This new company has ruined what was once a highly respected and sought after home
Dave Cakebread
a year ago · via Google
PSW and all nursing staff always helpful,respectful.
Danielle Fleming
2 years ago · via Google
My loved one hasn't been here long yet, but so far it seems to be a lovely place. Staff are very friendly and helpful to both residents and their families. My loved one had been declining and has taken an upwards turn since being placed here. She seems comfortable, happy and well taken care of.
Summary of Google Reviews
Summarized by Senior Care Path from Heritage House's Google rating and recent reviews. Confirm specifics with the community.
Heritage House holds a strong 4.5-star rating across 11 Google reviews. Recent reviewers most often highlight caring, attentive staff and warm, welcoming community.
Most common praise
- Caring, attentive staff
- Warm, welcoming community
- Responsive, helpful communication
ThemesStaff & careAtmosphereCommunication
Google reviews and rating refreshed September 2026.
54/ 100
Confidence Score
Developing
Our 100-point confidence rating
Trust 48/60Verified 6/40
Senior Care Path gives Heritage House an SCP Confidence Score of 54/100 (Developing), our 100-point trust rating. How we calculate it.
Licenses & Registration
Licenses, registration numbers, and regulatory status are added by verified operators. Claim this listing to display them.
Claim this listing to add detailsProvincial licensing information
To review licensing and compliance for retirement and long-term care homes in Ontario, search the official public registers.
New to these badges? What senior care association membership means, and how it differs from a licence.
Associations & Accreditations
Licenses, registration numbers, and regulatory status are added by verified operators. Claim this listing to display them.
Claim this listing to add detailsVerifying accreditation
Beyond licensing, some senior living communities hold voluntary, independent accreditation. You can learn about the main accrediting bodies in Canada.
Location
54 Eby St, St. Jacobs, ON N0B 2N0, Canada, St. Jacobs, Ontario N0B 2N0
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Guides to help you choose
Straightforward, Canada-specific reading on cost, comparisons, and what to look for as you weigh long term care.