Ontario Health atHome

Most recent reviews

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  Sarah F

  a month ago · via Google

  Loved my nurse but you could tell the layout was not the best for accessibility and generally just felt like a strange atmosphere where the care was a missing factor from management...

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  Alexis Prosser

  a month ago · via Google

  This was one of the most unprofessional experiences we’ve had at a medical office. My mom and I arrived at 6:50 p.m. for her scheduled appointment and remained in the waiting room until approximately 8:40 p.m. During that time, a nurse checked us in, confirmed who my mom was seeing, and spoke with us multiple times, so there was no question that we were present. After waiting nearly two hours, Paul called my mom and claimed we were never in the office because he “didn’t see us.” That explanation is completely unacceptable when staff had already checked us in and acknowledged our presence throughout the evening. When patients are seeking care for health concerns, they deserve professionalism, communication, and accountability. Instead, we were left waiting for hours and then made to feel as though it was somehow our fault. An apology or acknowledgment of the mistake would have gone a long way, but instead we were met with an excuse. I sincerely hope this office improves its scheduling, communication, and patient care so no one else has to experience this.

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  K Singh

  5 months ago · via Google

  I had an i.v. Infusion here and the Nurse I saw during my first appointment was excellent. No issues at all. Very particular, knowledgeable and confident. The second time I came here I was attended by a Nurse who I thought must be experienced as she seemed older than the rest. She asked me if it went well the last time … n I said Yes! They started with the lowest dose n increased slowly so it went well. I don’t know why she figured that because it went well last time so she can put me to the highest dose at the very first go and within minutes I was crying to death. It was the most horrible experience of my life ever. I was crying that I’m gonna die pls help! It was that bad. I was sweating, feeling flushed to death and shocked. She rather blamed my cough but didn’t even once admit that it was by mistake n she should’ve started with a lower dose. I didn’t expect an apology but at least don’t blame it on a lil cough that a patient has which was just a very mild cough. However, it did not end up here, after some time i started experiencing rashes n itching on my arm and when I complained she started wiping my arm with a wet wipe and started cleaning the chair. She said u can’t get any reaction on your arm because any reaction that has to happen will only happen in the area surrounding the needle, in that lik diameter. She said the i.v. Is not going inside your arm its all going into the vein and the infusion continued till both my arms got rashes. I trusted her and thought maybe the liquid that got spilled. But, later on I found out that she was supposed to stop the infusion right away because that was a “reaction” but I wonder how these health care organizations hire such Nurses who Know Nothing! I had rashes all over my body n horrible joint pains. Please make sure that the staff is well qualified. “Thanks to the other Nurse (that sweet young girl)” who did my first i.v that she took over when i was crying out of pain and relived me because the other one at that time I realized seemed lost. Please hire qualified staff if you don’t want your patients to undergo such torturous situations because we r those poor souls who even fear the needle and this high dose treatment can just be too much for us !