Prima Living Rosedale Retirement Residence

Most recent reviews

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  Christina Milano

  7 months ago · via Google

  I would love to give more than 5 starts to Chartwell Rosedale senior home in Brockville! From the first email correspondence with Jeff advocating for her while our step mother was in the hospital all the way to move in day for her and beyond, has been exceptional! When we met Krystal and then Josh, we knew that our step mother was going to feel comfortable there When she walked into her new room, she said “I’m home “. Best comment ever Post move in, Krystal has been so very supportive to us. The staff are wonderful and that starts from her. She is caring and leads by example. The residence is beautiful and our step mom seems to be fitting right in which is very comforting as we are 5 hours away. Thank you to the great staff from Chartwell Rosedale! Our step mom is happy and safe in her new home

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  Brooke Heisel

  2 years ago · via Google

  I will start by saying that this review is long overdue, but still very valid. In late 2022, our family was faced with the reality that our parents were not living as comfortably and securely as we had hoped, living on their own. They were very reluctant to make the move to a retirement community, but immediately after touring Rosedale and meeting a few of the staff - they became comfortable that it was the right decision. I cannot fully articulate how amazing and positive their (and my) experience at Rosedale was. Rosedale became their HOME...with their staff and residents becoming an extended family. Rosedale has a comfortable and loving environment with the most supportive and completely caring staff I have ever experienced. My Mom suddenly passed away after a short illness only a few months after moving to Rosedale - and as hard as that was for all of us - the staff at Rosedale wrapped their arms around my Dad and made sure that he was well looked after and supported. After the progression of an illness, my Dad recently had to be moved to a long term care facility, and he was truly sad to leave Rosedale. This kind of family environment does not exist at every retirement home - Rosedale is very special. The staff and management should feel very proud of the community they have built there. I would highly recommend Rosedale to anyone facing the decision of moving to a retirement community.

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  Peter Johnston

  2 years ago · via Google

  As a minister my mom spent a lot of time visiting a number of retirement residences in and around the Brockville area. When my father passed away, she decided that she could no longer manage living in her home by herself. She was absolutely certain that the best retirement residence in the area was Rosedale. Throughout her stay there, she has really loved living there. The staff has always been caring and she has had nothing but good things to say about her accommodations and the food. Originally, I had expected my mom to have difficulty with the transition, but she seemed to be at home almost right away. This was especially true after she met a new “man-friend”. My mom would still be there today if it wasn’t for her needing extra care that goes well beyond what a retirement residence can provide. Even though she needed the extra care, it was hard to move her as she loved Rosedale so much. Being so far away from my mom was difficult but I often conversed with the care staff and found them very kind and understanding of my mom and her memory issues. All in all, her experience at Rosedale could not have been better. I would have not have any hesitation in recommending it to anyone looking for a very comfortable residence with a care staff that takes their job very seriously.