Direct Bed - Mattress Store in Hamilton
68Good43 Teal Ave Unit 1-2, Stoney Creek, ON L8E 3B1, Canada
About
Direct Bed is a Canadian mattress retailer in Hamilton and Stoney Creek specializing in adjustable beds, pressure relief mattresses, and hospital and homecare beds for purchase or rent.
Senior Care Path Summary
Direct Bed carries adjustable beds (Harmony Hi-Low models) and homecare/hospital beds for purchase or rent, specifically for older adults and those needing medical-grade sleep support. The store stocks multiple pressure relief and orthopedic mattress brands, all Canadian-made using CertipurUS foam, suited to seniors managing pain, mobility limits, or post-recovery needs.
Staff provide in-person consultations at the Stoney Creek store (43 Teal Ave) and can advise on sleeping position, weight, and health conditions to match seniors to appropriate mattresses and bases. Delivery is managed by Direct Bed's own local team across the GTA, with personal fitting and setup support available.
The retailer offers a 100-night free exchange trial, warranties up to 15 years, and payment options through Flexiti or Affirm, making products accessible for fixed-income seniors. Quote Buster pricing (beating competitor quotes by 10%) helps reduce cost barriers for equipment essential to safe home aging.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-07-03.
Who This Provider Is Best For
- Seniors needing adjustable or hospital beds for home care
- Older adults with mobility or pain management needs
- Post-discharge recovery care at home
- Those requiring pressure relief mattresses
Google Reviews
View on Google4.6
255 Google reviews
Most recent reviews
Seano P
3 months ago · via Google
I bought mattresses for my kids here, great customer service and lots of selection. The salesman was very informative on their products and the prices are great!z
Luke Heinen
7 months ago · via Google
I would recommend Direct Bed to anyone looking for a new bed. Great prices, and great selection. Delivered to the house and setup the bed, very happy with the quality of products and great sleep!
Minh F.
7 months ago · via Google
I ordered online and then called and emailed asking delivery date options as I needed this by a specific date. After multiple phone calls (no one ever picks up), chat (you only get a bot and they never transfer you to a human) and emails I finally get a reponse 4 days later saying 6-10 business days. I indicated that this won’t get to me in time so to process a cancellation. Then today 5 days later someone bothers to call and “Jesse” stated that it’s company policy to return messages after 2 business days (which they did not adhere to) but that it would be a 25% restocking fee if I was to cancel. I have already bought something else and they delivered right away no problem. He said it was their policy and that I would be charged the restocking fee regardless. How is that any type of customer service when you only follow policy when it suits your own needs?!?! If you bothered to return my messages in the first place we wouldn’t be in this situation. To that he said they have lots of customers and are too busy. Worst customer service ever. Note: their Google page actually states same day delivery (not that I needed it same day but why put this when you can’t even return a message within two business days according to your own policy). So that is totally fake to get you to order thinking they provide quick service and then trap you with their “policies”
Services offered
Licenses & Registrations
Associations & Accreditations
Languages Supported
Location
43 Teal Ave Unit 1-2, Stoney Creek, ON L8E 3B1, Canada
Also serves
- Hamilton
- Stoney Creek
- Ancaster
- Waterdown
- Toronto area
- Ontario
- Canada
Photo Gallery
Photos via Google Maps
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