AgeCare Mount Royal

Most recent reviews

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  brian smith

  4 years ago · via Google

  My mom was only in for a week for respite care, so I can have and rest from surgery. In that one week mom fell twice, her glasses were misplaced - later found, her cane was misplace - later found. After bringing her home and unpacking her 2 overnight bags. 1 pair of jeans, 1 pair of sweatpants, 2 bras and her nightgown which kept her warm in the winter months and cool in the summer months were missing. Throw in that going to and from the main doors you have to go past clients smoking.

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  Jordana Bivins

  5 years ago · via Google

  My mother was transferred to Mount Royal Care Centre (Calgary, AB) from Rockview Hospital Oct. 15, 2020 (she was tested prior to her release and tested negative for COVID). The very same day her husband passed away from heart complications, but yet still moved her in to the facility. She was to be in isolation for 14 days after her arrival to Mount Royal Care, with only essential visitors allowed (myself and my brother). From day one she was placed in a room with a roommate and was allowed to mingle with the open population. Every time we called to see or talk to our mom, they had no information on us, which we provided to them on numerous occasions. They have claimed to have tested my mother and her results came back negative once again but yet she is STILL in a room with her roommate who has tested POSITIVE for the COVID virus and is unwilling to place her in an uninfected room due to space issues. The questions remain: Why wasn't she isolated the day of her arrival according to protocol? Why did Rockyview transfer her knowing this facility didn't have the room to properly isolate her? Why is she still and currently in a room with an infected person? "It's a space issue" is not a fair and just reason to have these loved ones exposed to this virus at such a vulnerable time in their lives. There are other options, typically, for these cases, whether it be the option to remove them, or find a facility that does have space, but these option are not being given to their loved ones. I am deeply and utterly concerned for the well-being of not only my mother but other's loved ones as well.

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  Sharon Woodhouse

  7 years ago · via Google

  My mom has been at Mount Royal Care Centre for 3 years now. The building is older but I love that it is close to me and I can ride my bike in the nicer weather. The food is home cooked for the most part and has good variety. The staff care is where this centre really shines. They are friendly and treat my mom like family. She has really thrived in their care. Gaining weight, still walking with her walker & she is going to be 90! They take her to exercise classes and are classes. She goes to listen to music which is offered many times a month. Thank you everyone who care for my mom-from kitchen staff to cleaning staff, including HCA's.