Conestoga Lodge Retirement Residence

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• K

  Kelly Colhoun

  3 months ago · via Google

  I attended a tour of Conestoga Lodge with my elderly neighbour on Friday March 6, 2026. I was helping him find a Semi-Private Room. We found the room to be suitable, but had another viewing booked at another place on Monday March 9, 2026. I decided to secure the room at Conestoga Lodge with a $500 E-transfer and was told by Bhavik, the manager, that it was a guaranteed refund if we change our minds. We ended up viewing the other Retirement home on Monday and quickly notified Bhavik at Conestoga Lodge that we would not be taking the room at Conestoga Lodge. I asked for my deposit back asap and he said "He'd see what he could do." I said that "I wanted my refund back ASAP as I was nice enough to give it to him the day of viewing and I expect the money back into my account also on same day that I notified him of our right to refusal! My money was not refunded on Monday, needless to say I was not impressed. Tuesday I contacted Bhavik and asked again, why my money wasn't returned to me. He said that "he had sent a message off to Head Office and that "SHE", AT HEAD OFFICE , REPLIED THAT "SHE" WAS OUT OF COUNTRY AND THAT I WOULD RECEIVE MY REFUND IN 7 DAYS!!" (which would be 10 days after I put down the deposit) I AM REALLY LIVID ABOUT THIS AND I DON'T UNDERSTAND WHY "SHE" CANNOT SEND ME MY E-TRANSFER BACK WHILE SHE IS OUT OF COUNTRY? WHAT A LOAD OF LIES THAT "SHE" IS OUT OF COUNTRY! I AM FOLLOWING UP WITH LEGAL ACTION. I'M SO GLAD THAT WE DID NOT CHOOSE THIS PLACE. THEY ARE WITHOLDING MY FUNDS SIMPLY FOR A POTENTIAL RESIDENT ( MY NEIGHBOUR) AND IT'S NOT EVEN HIS MONEY, IT'S MINE BEING HELD, AS I WAS JUST HELPING HIM OUT BECAUSE HE DOES NOT DO E-TRANSFERS. THIS JUST GOES TO SHOW HOW THEY REALLY DO BUSINESS. I AM VERY UPSET BY THIS! I WILL BE CONTACTING MY LAWYER!

• K

  Kim Schnarr

  2 years ago · via Google

  My 86 year old Mother fell and fractured her arm. I live in Alberta so Mom was in the hospital for nearly a week until I could get here. It happened over Easter weekend and could not make arrangements until I arrived but talked to Jon at Conestoga Lodge to see if they had a room for respite care over Easter, as that’s what my mother wanted to go until she could manage on her own. It is her second respite stay at Conestoga Lodge. Jon was very responsive and so helpful. All the staff have been great. We moved the room around many times for the best comfort for Mom. She could not get comfortable in a chair so they brought her in an electric recliner. Staff is so caring and attentive. You are part of the Conestoga lodge Family. Thank-you everyone.

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  Christine Strack

  2 years ago · via Google

  I had only ever heard fantastic things about Conestoga Lodge so when I required a place for a respite stay for an ill relative I knew exactly where I wanted him to go. Unfortunately, the social worker at Grand River Hospital informed me that Conestoga Lodge’s respite rooms were already full and that they had no current availability for respite stays. Devastated I started calling other places to make alternate plans. I decided that I would start my relative at another facility and then move home to Conestoga Lodge when a room opened. When I spoke with Jon about when a room would become available, I was floored to find out that he had gone out of his way to make up an extra respite room for my relative so that he could go there upon his discharge from hospital. This was the beginning of the immense kindness and special care I experienced from everyone at Conestoga Lodge. Everyone consistently went out of their way to welcome us and try and make my relative comfortable and happy. Personal aides went out of their way to help my relative groom himself and give him dignity, nurses closely monitored him and quickly reported all concerns to me, dietary aides adjusted his diet so that he was satisfied with his meals. I have many examples of the exceptional care from my relative’s short time there. All the staff were always welcoming and looking for ways to improve my relative’s experience. I know that moving to a retirement home was not something that my relative wanted but the kindness that was shown to him helped to make the thought of that transition easier. Sadly, he passed away prior to that permanent transition. However, I will never forget the stellar service I experienced during my daily visits, and I will forever be grateful to the staff of Conestoga Lodge. I know for many places when they say, “it feels like family” that those are just empty words, but I can attest that this is truly how you are treated when you are there. I would not hesitate to highly recommend this facility to anyone who is thinking about moving into a retirement home or requires a respite stay.

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