Eagle Terrace Long-Term Care Home

Most recent reviews

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  Alison Stalker

  3 months ago · via Google

  Eagle Terrace was there for my family at the very worst time of our life. Look past the age of the building and its modest interior and you will find the most dedicated, compassionate and caring staff our family has ever encountered. There is a reason mayors past and present, doctors and lawyers and other learned professionals in this community chose to have their loved ones in this very special long term care. As I told Ontario Health at Home, this place is an underappreciated gem among Long Term Care facilities.

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  David Zalanyi

  4 months ago · via Google

  My mother has been at Eagle Terrace since Nov. 2022. She is relatively low maintenance and I've found that all the staff are very friendly and seem to be there to look after my mother's limited needs. So far, my mother and I am happy with Eagle Terrace. I felt it is important to now add that Eagle Terrace is now managed by Southbridge Care and my interactions with their management team have been very positive. This combined with the caring staff continues to make me happy that my mother resides at Eagle Terrace LTC.

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  Starr Davidson

  3 years ago · via Google

  I am disabled and they make it impossible for me to visit my dad. Hans Fockers. Checking in at front door, go to back door for testing, then stand outside in rain for 15 min till test comes back then go to front door to enter building, there are stairs and a ramp I can't easily navigate. I made arrangements to do everything at back door but when I got there they see I'm disabled and said no one told them I can enter back door, and insisted I do it their way. When I said no, they said don't yell at me, my husband and I just were stunned as no one was yelling at anyone. I told nurse just because I said something you don't like, doesn't mean I'm yelling. She eventually let me in, like she was doing me a very big favor. A day later my 2 adult children called to say they tried to visit their grandfather on August 30th 2022 one was let in because she had been vaccinated and the other was refused because she wasn't. On June 24th 2022 the vaccination requirement for all visitors including general visitors was lifted. Why was my daughter refused? I think we are a target of discrimination. My complaint is not with the nurses that look after my dad, they are wonderful, but as a visitor I feel unwelcome and disrespected. I see you do not recognize any review you do not like and say they have no association with your nursing home. That is why I published my father's name. You have no excuse.