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Héritage Plateau - résidence privée pour aînés (RPA)
42Limited310 Rue Rachel E, Montréal, QC H2W 0A1, Canada, Montréal, Quebec
About This Community
Héritage Plateau is a private seniors residence (RPA) located on the Plateau-Mont-Royal in Montreal, with 120 units in a historic 100-year-old building offering personalized care and services for semi-autonomous seniors, those with memory loss, and respite stays.
Senior Care Path Summary
Héritage Plateau is a certified private residence for seniors (RPA) situated at the heart of Montreal's Plateau-Mont-Royal neighbourhood.
The residence occupies a historic 100-year-old building with 120 units and provides a warm, welcoming environment close to restaurants and boutiques.
The facility offers personalized assistance for semi-autonomous seniors or those experiencing a loss of autonomy, as well as specialized support for people with Alzheimer's disease, cognitive disorders, or memory issues.
The residence also provides short-term and respite stays for those recovering after surgery or during the absence of family caregivers.
Staff-to-resident ratio: awaiting confirmation
Our team has visited this community
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-06-22.
Who This Community Is Best For
Ideal For
- Short-term stays and relief for family caregivers
- Seniors living with dementia who need specialized, secure support
- French-speaking residents and families
Consider Alternatives For
- Families seeking a permanent, long-term residence
Guidance generated by Senior Care Path from this community's care types, services, and amenities. Operators can refine it by claiming their listing.
Google Reviews
View all on Google2.2
11 Google reviews
Most recent reviews
- V
Victor Moreira
2 weeks ago · via Google
Hi , my mom had Alzheimer's and we chose this place because it was close to where she use to live. I would like everyone to know that she was not in good hands. I never wrote a Comment in my life, however I took the time to do this one. The staff , that aren't many ,are not adaptive to take care of people with difficulties . The place usually smelled like urine . My mom clothes , teeth ,glasses, were lost. I would find her wearing someone's else clothes. I can go on and on. Just please be aware!
- Z
Zachary Le Pors
2 months ago · via Google
It's been over a year since my grandmother moved in, and it's clear that the services provided to residents are not up to par. We had to complain about a cigarette smell in her room (caused by her neighbor) four times before anything was done. We feel the staff are welcoming and warm, but what seems to be coming from the administration doesn't demonstrate that care and the elderly are central to the facility's values. The price of breakfast (for family members who want to eat with the resident) has doubled, now $15 for powdered scrambled eggs. Things are really bad. We bring Portuguese chicken every two weeks to eat with my grandmother, and we learned last week that it's no longer possible to bring in food from outside. You're supposed to provide a living environment for these people, and you don't have the right to reinforce this restriction; it's unacceptable.
- H
Heidi Daehler
7 months ago · via Google
We had a horrible experience there. Mom had advanced Alzheimer's. I feel we were very clear with what her needs were before moving in, and we were assured this was a good fit for her. Although the rooms were nice, there were problems from the start ex: lock on bathroom door was faulty. She would get locked in there. Hallways deserted and cold. Some staff was helpful and kind, and there were some good activities, but overall, for someone like my mom, the main things were missing. Not enough staff, and it seems like a lot of the staff was not trained for this level of care. More hands on care needed, or don't accept people that require more care than what you can offer. We found her sleeping on the floor in her room in the mornings, and even with us being there a lot, and sending our own caregivers to pad the missing care, she still went downhill very quickly health-wise and cognitively. Ended up at hospital twice within a few weeks, and then CHSLD, where the care was more appropriate.
Summary of Google Reviews
Summarized by Senior Care Path from Héritage Plateau - résidence privée pour aînés (RPA)'s Google rating and recent reviews. Confirm specifics with the community.
Héritage Plateau - résidence privée pour aînés (RPA) holds a 2.2-star rating across 11 Google reviews. Recent reviewers most often highlight caring, attentive staff and quality dining and meals.
Most common praise
- Caring, attentive staff
- Quality dining and meals
- Engaging activities and social life
- Warm, welcoming community
Most common concerns
- A few notes on the building's age or upkeep
Care Services
- 24/7 care team
- Regular medical visits
- Personalized assistance services
- Medication management
- Meal preparation
- Housekeeping and laundry
- Emergency call system
Amenities
- Dining room
- Terrace
- Gardens
- Activities program
Licenses & Registration
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Claim this listing to add detailsAssociations & Accreditations
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Claim this listing to add detailsKey Features
- 24/7 care team
- Home-cooked meals
- Secure infrastructure
- Personalized activities program
- Free open visits every Wednesday 11am-3pm
Accommodation Options
Languages Supported
- French
Location
310 Rue Rachel E, Montréal, QC H2W 0A1, Canada, Montréal, Quebec H2W 0A1
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