Home Instead
Part of Home Instead.
327 Prideaux St Unit 14, Nanaimo, BC V9R 2N4
5.0(12 reviews)Home Instead is a home care agency in Nanaimo, British Columbia, rated 5.0 out of 5 from 12 Google reviews and with an SCP Confidence Score of 60 out of 100. Last updated September 2026.
Pricing
Pricing
Typical in British Columbia: $22–$130/hrFrom British Columbia listings of this type that publish a rate. It isn't Home Instead's own price, so ask them for theirs.
Hourly rates depend on the care needed, the hours and the time of day. Ask for a written quote for your parent's schedule.
Google Reviews
See all reviews on Google5.012 Google reviews
Summary of Google Reviews
Summarized by Senior Care Path from Google reviews.
Families credit owner Melissa, along with Steve and the caregiving team, for hands-on, compassionate care, including Friday evening check-ins with staff and clients. One family relied on them for 24/7 care after a parent's surgery and as-needed support later, while another said they stepped in fairly and professionally when a previous agency fell short.
Most common praise
- Hands-on, caring owner Melissa
- Compassionate, respectful caregivers
- Flexible 24/7 or as-needed care
- Fair and professional
Most recent reviews
Rick and Tara Kennedy
8 months ago · via Google
I can’t begin to express my gratitude to Melissa and her amazing staff. ALL OF THEM. from one end of the world to another. The compassionate care and experience these girls provide is by far the best care company we have had the pleasure of working with. We have had difficulties with other organizations and home Instead came to solve an issue with another company. They co shared the contract for over 1 year and were very fair and professional. When it came time to review the contract I had no doubt in my mind that they would provide everything that we needed and more. Melissa is not only an owner , she is hands on , , caring and involved. She takes the time out on a Friday evening to check in on her staff and client to ensure everything is okay. . Make sure everyone is confident and comfortable. The care she has provided to my mom have been over and above. Care compassion , respect and kindness is beyond any other experience I have had. Thank you Melissa and all your staff for standing out and always being there not only for my mom but for me too !! Love ya. !!!
Sakeef Bhuiyan
a year ago · via Google
The young man Stuart Little is a prodigy of mine. I'm very proud of the man that he has become over the years. I love the way he feeds me ice cream, double scoops in fact! It is always a pleasure to see him. The accommodations and food are wonderful and I would recommend this place to anyone that is coming into retirement. Stay strong Stuart!
Marge Branchi
a year ago · via Google
Our family wanted to share with everyone the wonderful, attentive care that Melissa, Steve and the team at Home Instead provided to our mom Lorna, over the past couple of years. She loved each and every one of you and enjoyed the companionship and supportive care provided following a surgery, and then other times as needed. From 24/7 care to as needed you were always there relieving us from all the worries that comes with aging parents providing smiles, assistance and personal care. Thank you blessings to you all. We are thankful for your loving support. Kathy, Marge & Tony, Louis & Barb and Robert Branchi.
Google reviews and rating refreshed September 2026.
About this agency
Home Instead is a home care option in Nanaimo, British Columbia.
Reviewers praise the compassion and professionalism of the staff, including Melissa and her team. One family said the team relieved them of worries about their aging parents, and another described the agency as fair and professional in handling a shared contract.
Editorial summary by Senior Care Path based on verified listing data, last reviewed September 2026.
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Claim this listing →Who this agency is best for
Ideal For
- Seniors who want to remain in their own home with extra support
Consider Alternatives For
- Seniors who'd rather move to a residence with meals, activities and staff on site
Guidance generated by Senior Care Path from this agency's care types, services, and amenities. Operators can refine it by claiming their listing.
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Confidence Score
Developing
Our 100-point confidence rating
Senior Care Path gives Home Instead an SCP Confidence Score of 60/100 (Developing), our 100-point trust rating. How we calculate it.
Licenses & Registration
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Location
327 Prideaux St Unit 14, Nanaimo, BC V9R 2N4
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