Manoir Ste-Geneviève

Most recent reviews

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  Chantal Renzo

  4 months ago · via Google

  Great care is given to the resident. Very nice atmosphere.

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  Harding Kingston

  2 years ago · via Google

  Unfortunately I cannot give a good review of this place. My parents in law spent nine months in this place in 2022. Despite the fact that there are some individual PAB's that are very caring, there is a systemic and endemic lack of resources (personnel). They simply do not allot a sufficient number of persons per number of residents. And, I would say, there seems to be a lack of professionalism and training in how to care for older persons. Many of the PAB's are temps. We had a number of bad experiences, but the worst was when my father-in-law fell in the bathroom and spent 5 hours on the floor. Why? Because the emergency bell signal didn't work. It was supposed to have been fixed. And then when someone finally heard him calling, they wouldn't get him off the floor until the ambulance people came, despite the fact that they had a registered nurse present (he had nothing broken, just bruised). Among the other issues was the fact that there was no air conditioning. When you bring up the lack of personnel they will always refer to some benchmark studies that have been done as to the number of staff per residents. It's all academic when, at the end of the day, your father or mother will not be cared for properly. I think the problem stems from the top management; bad culture and too much emphasis on profits. I'm sorry to have to write this, but I sincerely wish others to avoid having the same experience as us. Although good residences are not easy to find, I encourage you to persevere until you find one.

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  Bradley Schmits

  3 years ago · via Google

  Another fall trip to the neighborhood park