Swan Evergreen Village by Origin

Most recent reviews

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  Soon Young Kim Music Academy

  3 months ago · via Google

  We had an absolutely wonderful experience bringing our music students to perform at Swan Evergreen Village today! The seniors were incredibly welcoming, attentive, and encouraging, which meant the world to our performers. The students had such a positive experience that they are already asking when they can come back to visit and perform again. A special thank you to the recreation staff who assisted us today—the coordinator who helped us was exceptionally kind, thoughtful, and accommodating throughout the entire event. The piano was also in great condition and a pleasure to use. My only constructive recommendation for the venue would be to invest in a standard microphone, mic stand, and basic speaker system for guest performers. Utilizing a standard audio setup would greatly reduce the acoustic stress for the presenters and elevate the overall experience for the residents listening. Thank you to the entire team at Swan Evergreen Village for your warmth and kindness—we look forward to collaborating again soon!

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  TMski

  4 months ago · via Google

  My mother has lived at the Swan Evergreen Village since late 2023. We moved our Mom there for reasons that largely included enhanced care. As she is now in early 90s, the care Mom has received at the Swan has been outstanding by every measure. The AHS supported site, with LPNs and RNs, the quality and compassionate nature of her care has enhanced Mom's quality of life without question. The word "quality" can also be applied to other elements of the site - housekeeping (in rooms and in common areas); meals (high quality food prepared by a chef and served in a friendly and professional manner), reception (friendly and professional people who always have a smile on their face), Salon (regular visits for hairstyling, cutting and washing) etc. etc. The decision to move our Mom to the Swan was a decision made without regret. She loves her home, as she calls it, and wouldn't live anywhere else. Thanks to all the women and men who serve our seniors at the Swan Evergreen!

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  C Shea

  8 months ago · via Google

  I was assured that my mom could stay here for the rest of her life (she was 79 when she moved in with a dementia diagnosis and difficulty with mobility, so I wanted to ensure she wouldn't have to make another move). But within a year we were already looking for something else (in 2024). The staff rarely engaged with her even when they entered her room, they had no patience with her and often didn't respond to her call bell, citing staffing shortages. She had mulitple UTIs from their toileting protocols (hasn't had a single one since she moved out a year ago), they were rough with her and gave her no care or kindess. There were at least 2 occasions of maltreatment that I had to take to management. Over time the treatment became worse as staff became more annoyed with her dementia, and often told her they didn't have time to help her to the washroom or to help her to get to her bed. If your loved one is fully independent and cognitively sound, then this may be a good place for them, but otherwise I would strongly recommend against it. Looks pretty, but the treatment of residents is, at best, very disappointing.