Wing Kei Greenview Supportive Living and Long Term Care

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Most recent reviews

• F

  Fara

  a month ago · via Google

  I came to this location to drop off my resume and it was an extremely frustrating experience. It took me over an hour to get there, only to be left standing outside ringing the bell multiple times with no response from the receptionist. Eventually, an employee walked in through the door, and when I explained that I was there to drop off my resume, she told me I needed the receptionist to let me in. While I was still in the middle of speaking, she abruptly shut the door in my face and rolled her eyes. The interaction was incredibly rude and unprofessional. After making the effort to come all that way, being treated with such disrespect was disappointing and honestly unacceptable. As a health care worker myself I would never treat anyone like this.

• J

  Jennifer Eng-Wong

  2 years ago · via Google

  The one star is for its cleanliness and photo opp facility, everything else is garbage. It no longer carries it's mission of "glory to God", Wing Kei is all about making money, running the facility at the lowest possible cost. Executive staff and admin staff are very snobby and quite a few staff members have very little respect for family members time and efforts. They claim to have Asian food, but it is often food that is very salty and drenched in oil. Honestly not sure how this is healthy for the seniors in the facility. If you visit on a regular schedule, they'll appear to take care of your loved ones, but we showed up at a random time one day and my family member was soiled, was 1.5 hours passed his scheduled medication and hadn't eaten breakfast at 930am. The few staff who do care are clearly over worked. Equipment that is broken takes months to fix, if not left unfixed. They prefer that everyone stays in a wheelchair and doesn't encourage residents walk around. Recreation programs are a joke and not inclusive. If you're family member is introverted, don't expect them to participate as they just leave them out. I'm sad that my family has to continue to put up with this garbage. This place really isn't that great.

• S

  S QUAN

  5 years ago · via Google

  If you have your love one live in this facility, make sure that you call and monitor his/her heath condition all the time. It’s very hard to schedule an indoor visit with my dad during the pandemic. Today during the indoor visit, my dad was wearing a mask, (I had asked to let him wear a face shield instead of mask since last visit due to difficulty in breathing for him). And he didn’t respond to me and my mom as normal as usual. He couldn’t speak to us, and couldn’t hear us. I was yelling loudly for help, it took more than 16mins to have someone come in and check. Also, when the unit manager was explaining me about the situation, her eyes and attitude had shown no sympathy or understanding at all. She just spoke to me like a robot. I feel very disappointed at their lack of communication and zero sympathy.

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