CapitalCare Kipnes Centre for Veterans

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  Nancy Velt

  3 years ago · via Google

  Our Dad resided at the Kipnes Centre in Columbia House for almost 5 months before he passed. We were saddened that he was not able to be placed here sooner as we found it to be a wonderful facility, especially in light of what these LTC facilities need to deal with on a daily basis, it's a difficult job for sure and requires special people to work there. The facility was always extremely clean, food was balanced and good. The rooms were a very good size and residents were able to bring a few belongings with them to keep them comfortable and to make it feel more like home. We were able to and encouraged to visit anytime. The staff encouraged residents to partake in the many activities offered, again not always an easy task. Our Dad loved to paint and was always given opportunity to do so. We would highly recommend this facility to families looking to place their loved ones in LTC. Trevor, the social worker is very kind, the office staff were always helpful in their responses to requests and inquiries. All in all, the best we could ask for.

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  Linda Michael

  6 years ago · via Google

  My father resided in the Athabasca House in Kipnes Centre for 8 long months before he passed January/2020. There was maybe 3 staff members that were kind and caring to my Dad but the majority were not. The "Care Manager" was the coldest most unemphatic woman I have ever met and how she ever got into the field of geriatric care is beyond comprehension and her staff either didn't care or were poorly trained, care plans were never followed. The Social Worker was no help either, he would tell us what we wanted to hear with regards to changes they needed to make but nothing ever changed. We directed staff to stop showering him because every time they showered him he had new bruises, it sickens me to think of how they manhandled this frail old man. We requested sponge baths only. He developed terrible bedsores due to not being turned as per his 'care plan' even though instructions were literally pasted to the wall above his bed. I took a picture at one point of a terrible deep open bedsore and requested the Care Manager come to have a look, she begrudgingly came as far as his doorway, she wouldn't even enter his room and look at his sore - she peered from the doorway and tried to give me some bs reason! I could go on and on....hearing aids were broken by staff and multiple times actually put in his ears backwards or without batteries. We as a family finally felt we had no choice but to hire (and pay out of our own pockets) companions to be with him (when we could not be) for every meal and to ensure he was comfortable before they left. I sent numerous emails and we had family meetings with both the Care Manager and the Social Worker but nothing ever improved. I asked my dad while he could still speak if they were good to him, his response to me was a shake of the head and he replied "I rely on these people for everything". He had a catheter that more than once was incorrectly inserted or twisted resulting in pain for him; these occurrences were caught by our paid companions, staff did not have a clue! If we could have had him at home we would have but unfortunately he had to be transferred via a sling hoist from wheelchair to bed and we do not have medical training for medication and catheter care. However I'm pretty sure we could have taken a crash course and been 10 times better than the care he received at Kipnes. His room was never cleaned properly never mind sanitized correctly. While I miss him terribly I thank the good lord that he was spared this Covid situation. I would have been thrown in jail if he was still alive because there would be no way in hell they would have kept me away from him...left solely in the hands of these people.

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  Edmonton Inuit

  6 years ago · via Google

  Facility is lovely. The floor staff (5 star) who worked with my mother were WONDERFUL AND RESPECTFUL to her. A superior to the staff appeared to take a dislike to her soon after she arrived. When my mother became mobile again (walking) soon after she arrived, the superior made a statement "well she is not what we signed...." (up for.) She was trying to talk her way through situations, and when challenged with FACTS contradicting her statements, she got defensive. It seemed like my mom didn't fit her perfect little world. My mom now has to be relocated (yet the staff that worked directly with her said she was lovely.) It is unfortunate that an elder in her late 80's has to once again be shuffled to another placement. This will be MOVE NUMBER 7. Since 2015, she has moved more times as an elder with dementia in her 80's than she has in her entire life. Some of this may be money related for these facilities, it may also be about someone that spends more time in her little office barking orders to hard working staff rather than being on the floor more often with elders. Some people need to learn to think and do things outside the box. Not every person fits a mold to conform to "sit in your wheel chair and we will all be happy then" Can you imagine if a school did this to a child who is different? Upon further discussion, the hospital that was reassessing her was fully prepared and expecting to return my mother to Kipnes Centre. Kipnes decided they didn't want her back. So my mom will be making a LATERAL MOVE to another place. So if your parent is a capable walker, they don't want them there as it is too hard to monitor their whereabouts in a locked down area.

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