Home Instead Home Care Services of Newmarket-Aurora

Most recent reviews

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  Steven Levitt

  3 months ago · via Google

  Our family was in the unfortunate situation where round the clock care was needed for a family member. I called Home Instead from the hospital at noon, Shannon came there at 2pm to meet us and get a feel of the right people to send to us. We were home by 6pm, and by 8pm our first PSW arrived. We had shifts running from 8p-8a and 8a-8p. Home Instead scheduled support 3-4 days in advance. Each person was always on time, professional and incredibly compassionate. Shannon paid a personal visit the morning after the first overnight shift and again a week later. Getting hold of the office was always easy. I cannot recommend Home Instead highly enough. I hope you never need their help, but if you do, these are the people you want in your home helping with your loved ones.

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  Jessica Marchildon

  9 months ago · via Google

  We engaged Home Instead to support my father after his return from the hospital, where he had been bedridden for several weeks and was quite weak. They responded quickly to our initial call and arranged a meeting with the general manager the very next day at the hospital to plan for my father’s discharge. Their team assisted with feeding, continence care and physiotherapy as my father gradually regained his strength. When he later transitioned to a higher-care residence, Home Instead continued to support him, helping him adjust to his new environment and daily routines. Every PSW who worked with my father was compassionate and attentive, showing genuine concern for his wellbeing. We are especially grateful for Rosemary’s care—she connected very well with my father. Home Instead also maintained detailed diary notes, which we found very helpful and were provided upon request. If you are seeking professional, reliable, and friendly care, I would highly recommend Home Instead.

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  Betty Corbett

  9 months ago · via Google

  My wife Betty has been disabled since 2023 from the effects of osteoporosis, scoliosis and multiple fractures. Her mobility is strictly limited. Fortunately, she has received good support personal care from both CHATS (Community &Home Assistance to Seniors, Aurora) and Home Instead (Richmond Hill ). Home Instead supplies her with excellent PSWs twice weekly. We were also able to arrange Respite Care this summer, which allowed me to get away to visit family in Gatineau, Qc. I was able to explore the National Capital Region on my e-bike, knowing that Betty would get her meals prepared and be well cared for in my absence. I should add that the Home Instead office staff, Leanne and Kathleen, are always available and quick to respond to questions and/or make any needed adjustments. We are both in our mid 80s and under other circumstances, Long Term Care might be the only option. Rather than that, we are “Home Instead”. Thank you for your care and support! – Betty & Noel Corbett