Home Instead
Part of Home Instead.
4056 Dorchester Rd Unit 101, Niagara Falls, ON L2E 6M9
4.8(17 reviews)- Dementia care
- Palliative care
- Personal care
- Companionship
- Meal preparation
Home Instead is a home care agency in Niagara Falls, Ontario, rated 4.8 out of 5 from 17 Google reviews and with an SCP Confidence Score of 60 out of 100. Last updated October 2026.
Pricing
Pricing
Typical in Ontario: $24–$150/hrFrom Ontario listings of this type that publish a rate. It isn't Home Instead's own price, so ask them for theirs.
Hourly rates depend on the care needed, the hours and the time of day. Ask for a written quote for your parent's schedule.
Google Reviews
See all reviews on Google4.817 Google reviews
Summary of Google Reviews
Summarized by Senior Care Path from Google reviews.
Reviewers praise Jessica, the Service Manager, for being responsive and getting to know clients personally, and the team for kind, dependable care. Families also value the daily care notes app and the 24/7 support during a stressful wait for long-term care.
Most common praise
- Jessica the Service Manager
- Compassionate, dependable caregivers
- Alysha the Team Lead Nurse
- Detailed daily care notes app
Most recent reviews
Lisa Demczuk
a month ago · via Google
We were very happy with the care provided by Home Instead to my father as he recovered from an accident. Jessica the Service Manager was extermely responsive and compassionate. Home Instead employ some excellent caregivers who were kind, professional, and dependable.
Devilman 1970
2 months ago · via Google
I cannot say enough good things about Home Instead in St Catherines, They have been doing 24/7 care of my mother while she was waiting for LTC,Jessica the manager was so great she went out of her way to make sure everything was covered, along with the amazing Alysha the Team Lead Nurse she trained all of her PSW's how to properly administer all of my mom's meds and insulin and meticulously record blood sugars and to how to recognize when blood sugars start to trend down and rectify that before it comes a issue!! To all the PSW,s LeeGary, Mandy, Kaitlyn and Lola thank you thank you THANK YOU!!!! The entire team made this very stressful time so much eaiser. My mom went into TLC today and was very steadfast on not going Alysha came over to say good bye as she had made a very special bond with my mom and came up with a "solution" on not going and changed her mind is less than 10 seconds, Alysha you have done more than words can say !!! THANK YOU SO MUCH !!! MUCH LOVE TO THE ENTIRE TEAM!!!!! Paul D
Kim Sjoblad
4 months ago · via Google
We had such a wonderful experience with Home Instead. We brought them in to provide one-on-one care for my uncle while he was living in a retirement home, and the level of compassion and professionalism they showed was truly exceptional. Jessica the Service Manager was absolutely amazing to work with. She took the time to meet with me personally and really get to know my uncle, his personality, his interests, and his life story. It meant so much to see how intentional she was in making sure her staff could connect with him in a meaningful and personal way. One of the things I’ve appreciated most is the app they provide. Being able to log in each day and read detailed notes about my uncle’s care has been incredibly reassuring. It gave me such peace of mind knowing he was not only being looked after, but genuinely cared for. You can truly tell that Home Instead has a heart for people, especially those living with dementia. Their team goes beyond basic care, they bring kindness, dignity, and connection into every interaction. I would highly recommend Home Instead to anyone looking for thoughtful, reliable, and compassionate care for a loved one.
Google reviews and rating refreshed October 2026.
About this agency
Home Instead provides in-home care services in Niagara Falls and surrounding communities. They offer flexible, personalized care with trained Care Pros available for various daily tasks and support.
The agency has been serving the Niagara Falls, St. Catharines, Niagara-on-the-Lake, Welland, and Fort Erie areas since 2013. They provide personalized in-home care with a focus on helping seniors stay independent and comfortable in their own homes.
Services include meal prep, light housekeeping, appointments and errands, medication reminders, bathing, dressing, dementia support, and hospice assistance. Care Pros are hired as employees, trained, background-checked, and matched based on personality and needs.
The company offers flexible scheduling including day care, overnight care, and weekend coverage. They can often begin care within 48 hours and maintain a 24/7 support line. Services are customized through an initial free consultation and care plan review.
Editorial summary by Senior Care Path based on verified listing data, last reviewed October 2026.
Managed by
This listing hasn't been claimed yet.
Claim this listing →Who this agency is best for
Ideal For
- Seniors who want to remain in their own home with extra support
- Seniors living with dementia who need specialized, secure support
Consider Alternatives For
- Seniors who'd rather move to a residence with meals, activities and staff on site
Guidance generated by Senior Care Path from this agency's care types, services, and amenities. Operators can refine it by claiming their listing.
What's included
Care services
- Meal preparation
- Light housekeeping
- Laundry
- Appointments and errands
- Medication reminders
- Help with bathing and dressing
- Mobility assistance
- Dementia support
- Hospice assistance
- Companionship
Also good to know
- Care within 48 hours
- 24/7 support
- Care Pros are employees with background checks
- Flexible scheduling
- Free consultation
- Personalized care plans
Photo Gallery
Confidence Score
Developing
Our 100-point confidence rating
Senior Care Path gives Home Instead an SCP Confidence Score of 60/100 (Developing), our 100-point trust rating. How we calculate it.
The essentials
- In business since
- 2013
Details provided by the operator. Confirm anything time-sensitive, such as pricing and notice periods, directly with the agency.
Licenses & Registration
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Associations & Accreditations
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Location
4056 Dorchester Rd Unit 101, Niagara Falls, ON L2E 6M9
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