Nurse Next Door Senior Home Care Services

Nurse Next Door came to the rescue when my 99 year old mother required extensive dental procedures and lived in a senior’s residence 8 hours away. They picked her up, escorted her to her appointments and returned her home. Greatly appreciated the service!

The "nurse" assigned to take care of my mom was completely disorganized and kept getting her info wrong. One time she told me she left after my mom told her to leave because there's too much snow outside, even though she was supposed to socialize with my mom for two hours. Another person at the company told me that it was because my mother isn't very social. Isn't this part of the nurse's job and shouldn't they know how to handle these situations with old people who have dementia? This is supposed to be a senior home service. One time this "nurse" texted me and asked me to buy $200 worth of herbal ingredients and then later kept saying she will come to my house to pick them up, without telling me that each time she comes to my house, even if she doesn't stay, it would cost me $80 per visit. After I told her it wasn't reasonable, she still kept texting me about picking up those ingredients. It was quite disturbing. It was impossible to schedule anything with this company because the person in charge of schedule kept getting that nurse's availability wrong. When I tried to talk to her on the phone, one time she said I could schedule the dates directly with the nurse but the next time told me I was making things more confusing by scheduling without her involvement. Then she would blame my mom for wanting to change the schedule all the time while my mother was never once involved with the scheduling. It was several months of back and forth like this and a massive confusion. Never once did I get any apology from them, and there was even some aggression in the responses. It was a frustrating experience and an overall waste of time.