ParaMed London

Most recent reviews

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  George Dixon

  4 months ago · via Google

  Strange business name considering they are not Paramedics . They have no sense of urgency. No- one answers phone calls. The answering machine records that they will reply within 2 hours. Staff on the phone are rude and nasty. The scheduling is feckless we don’t know who is coming or when, neither do the PSW’s. Bless their hearts they are wonderful, they deserve a better company to work for. Health Care is a race to the bottom. Paramed is down there with the worst of them.

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  Patrice Samuel Robinson

  5 months ago · via Google

  The Personal Support Workers (PSW's) do a very good job. But, staff (Coordination Team) at the ParaMed home office in London, Ontario, have continuously demonstrated the absolute worst customer service, incompetence with scheduling, and the most lack of organization I have ever seen. They are absolutely horrible. There seems to be a common denominator when reading the other reviews. UPDATE December 15th, 2025: PSW called me at approximately 11:00 AM EST to let me know she would be at my mother's house at 12:00 NOON. NOON came and no one showed up. I called the number she had called from and said she was a bit behind because the roads were bad, which I completely understand, and I told her to call me to let me know next time if she would be late because I schedule my work around PSW time. She also told me that she called me twice the night before to let me know she would be there at NOON also which is good communication, but irrelevant if she neglected to let me know if she would be late. When the PSW arrived, I attempted to let her know the importance of the necessary communication to let me know if she would be late as I stated earlier that I schedule my work around the PSW's time, not the other way around. Before I could get a sentence in, she began to raise her voice in our family home. I told her to bring her tone down a bit, as my mother was sitting there a few feet away and did not want to trigger her. Well, this just turned out to be an unproductive argument, and the PSW kept shouting, and could barely get a word in. Other words were exchanged and I decided to walk outside, and leave her to care for my mother. I called in immediately to report her lack of professionalism. We have cameras in the house, so I recorded the whole encounter. UPDATE December 16th, 2025: The PSW that came at 8:00 PM EST to get my mother ready for bed, apparently thought it would be a good idea to fold up my mother's walker and leave it about 4 and a half feet away for my mother's bedside. This poor lack judgement resulted in my mother attempting to reach for her walker and fall. When I arrived in the morning at approximately 7:35 AM, I found my mother on the floor. I had to slowly lift my mother on to the bed to check her out to which I found a bump on the lower left portion of her back. I called the 911 for an ambulance to come, and called Paramed to let them know what happened. The attitude I received seemed to be no accountability with a mild sorry. Now my mother taken to University Hospital to be looked at. UPDATE December 24th, 2025: My mother has been discharged from University hospital. I would like to point out what her discharge forms stated in the first paragraph. "(My Mother's Name) was admitted following a fall at home while she was reaching for her walker that the PSW folded up away from her bedside." UPDATE April 18th, 2026: They scheduled a PSW for 12:00 PM, who has never visited my mother before. She called me only a hour before, when in fact they are supposed to call 3-4 hours before a visit to verify. - After being already late, at approximately 12:45 PM the PSW called me to say she was on her way to visit with my Dad, who had passed away in July of 2012. When I simply asked her how she could confuse a man's name with my mother and not know who she was visiting, she took it as some type of insult and proceeded to yell and scream over the phone. This type of behavior and lack of professionalism is unacceptable. Some PSWs with this attitude and temperament have absolutely no place in providing care to our elderly in our society.

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  Kwang O'Donnell

  5 months ago · via Google

  Had to go here to the clinic on springbank to get my wound packed for months. The nurses are very kind and gentle. They were exceptionally knowledgeable and always helpful. Thank you!