Résidence Vista

Most recent reviews

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  Heidi Cohen

  a year ago · via Google

  Housekeeping staff services are inadequate. They cannot possibly clean a 500 sq. foot apartment in 20 mins. Too often found spots missed, and left dirt and debris on the floor during mopping. Many times they were short staffed and skipped out on the services rather than discounting us. Left seniors completely alone in isolation when they got Covid. Went into isolation with my father after recovering from it a week or two earlier, Head nurse said it's not allowed. I offered to call the police to explain: You can't get re infected in such a short time. I'm genetically linked and I needed help when I was infected and therefore given advanced age, he will need help too. I will be that help. Full PPE. They backed off. Too many bed bug outbreaks for a private residence, staff still accept money under the table despite warnings and memos, difficult to communicate with nursing staff. Had to call in CLSC to oversea, because of private nurses inadequacy, missed too much work because of lack of communication of private nurses inadequacies. Laundry facilities are awful. 2/5 washing machines are broken at any given time. Found a resident from the closed floor escaped, confused in the elevator. Poor supervision. They would not tell me how often this happens. Had issue with PAB talking harshly to residents, refused to get ice twice, saying it's not their job, practicing poor hygiene on my father, and when confronted accused him of being violent which he wasn't. I was there the entire time and thankfully had cameras to back it up. You wonder why there are so many urinary tract infections. Retraining, retraining. More mistakes. Residence published wrong birthdate and confused the situation 2024. Paramedics chased down nurse 3 times to finally come into the room and the paramedic told her stay in the room to deal death questions, by law. Not impressed. Little to no accountability. Food was ok, kitchen staff was kind. Mr. H and Irish Blond great PAB, human and compassionate. Mr. C handyperson, quick, competent and compassionate. About 6 people who were good out of too many that were not. The ratio is not good. Too much admin and not enough staff.

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  Joy Schneidman

  3 years ago · via Google

  some staff members are rude. my mother stays in her room due to not fixing the air condition in the lobby. she can not come down for meals .no aircondition in lobby. the entrance pannel is broken for long time. need to bang on the door to reception to be fix. food is not great but has fancy names. it mentions goat cheese we ran out. so sorry

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  F F-S

  3 years ago · via Google

  Terrible. My mother moving to the Vista was a huge mistake and the end result was her having to move again 2 years later. Séléction Retraite Vista is a complete and utter cash grab. They do not care at all about the residents. My mother had a fall and they knowingly left her lying on the floor of her bedroom FOR HOURS in the middle of the night until the ambulance arrived (I live in another province and called her numerous times that night and she was always still on the floor alone.) The food is horrendous and not very senior friendly - over salted etc. My mother paid a substantial additional fee to get her suppers from there daily. Two days in a row they did not deliver her a meal and even though she called the kitchen to let them know she hadn't received anything - they still left her with no meal. They did however charge her for those two meals, as well as for the delivery of them. Maintenance in the building is lacking - there was a broken sconce outside of my mother's apartment that remained just a bare bulb the entire time she lived there (2 years). The dryers in the units do not work and apparently have not, for many years. The admin/management is awful. Most recently, they erroneously continued to withdraw rent after she moved out ($3400+) and have still not returned the money to her - seven weeks later!! If you are looking for a great place for your parent(s) to live, this is not it. UPDATE: I responded to the Vista’s reply and emailed them at the address they mention below. No one has contacted me. At the time of writing this, it has been two months since Selection Vista unlawfully withdrew money ($3400+) from my mother’s bank account and it has still not been returned.