Rosewood

Most recent reviews

• 

  W Steven

  a year ago · via Google

  Dad has been here for about 8 months and the staff do a great job to keep everyone happy and comfortable. Any hiccups are quickly addressed.

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  Silversides

  2 years ago · via Google

  The sales person that we worked with, Jody, is really good at her job. Promises a lot of things to get you to sign the lease but then reality sets in and you find out after a few months your loved one is not allowed to do all these things. There is high turnover with the tenant companions. They receive basic health care training and do not have any specialized training for dementia/Alzheimer. The director and sales person will say they do but ask the tenant companions, they don’t. We always found the tenant companion on her phone when we visited my Mom. When you move your loved one in you will fill out an information sheet about your loved one. It’s supposed to provide the staff information about the person (what they did for a living, what are their likes/dislikes, hobbies, interests, grandchildren etc). They do not ever look at that sheet. The tenant companions have never seen it which is really unfortunate as it would be useful to help with redirect your loved one if required. The place is very clean which is great. My warning to anybody looking into memory care for their loved one is be prepared to have to fight on your loved one’s behalf. Visit regularly otherwise they don’t put in any effort but if they know the family stops by regularly they will. The second your loved one becomes the slightest bit difficult, they will say they can’t look after her anymore. If they looked at the info families provided and if the staff were actually provided proper training, then your loved one will have a longer, happier time at Rosewood. The staff are not paid well and it’s a rotating door. Many of them have other jobs and are not happy. We were actually told this by my mother's tenant companion while she was there. The bus is always down or not available. The amount of outings, and outdoor time you’ll be told they have is NOT at all what actually occurs. The leaders (Angie) did not alert us they were having issues with our Mom so when we got a call one day from them saying they can’t care for her anymore, we were shocked. We asked for a detailed report of all the issues along with dates of when they happened, never got it. We had an external assessment done of our Mom through the Geriatric Mental Health team and they wrote a lengthy letter to the Rosewood team indicating that proper training provided to the staff would help deal with my mother. Teaching them how to redirect and use certain tools, words would help and that my mother’s state of dementia did not warrant needing additional care (long term care). However, that team indicated to us it was ultimately Rosewoods decision, but felt it would look really poorly if they still proceed to kick her out after their report. Which they did. So be warned, the second your loved one starts to become the slightest bit difficult, you’ll get the dreaded phone call. Ask for regular updates. Request meetings with the director, get incidents documented. Check in on your loved one regularly. Advocate for your loved one. I cannot stress this enough. I’m giving two stars because the place was clean, good meals and my Mom was safe. We had one companion care person named Carlito who was amazing. One. You will never hear from Jody again after your loved one moves in. She’s your best friend up until the lease is signed but once that lease is signed, you are done in her books. Next. She promised my mom would have the ability to go outside from her “house” on her own, a secure space. That was never the case. Ever. We had an aunt at Riverwood on Pembina. The care there is far superior.

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  Wendy Maes

  3 years ago · via Google

  I have to say, I am so happy that I chose the Rosewood for my mother Shirley. It has been a very difficult year. Many moves from hospital’s after falls and finally needed to place mom into a memory care facility. It has been a very trying year but the staff at the Rosewood made us feel that we mattered and belonged here. They spent took the time to get to know what moms needs were and made us feel like we were part of a family. Mom has transitioned well and seems very happy. Thank you to all the staff at The Rosewood for caring. 🌹🌹🌺🌺🌸🌸Love you all!! 👍🏼😍