West Shore Village

Most recent reviews

• M

  Maria Kroft

  7 months ago · via Google

  Let's be clear, Westshore Village/Lodge is a FOR PROFIT conglomerate. Trillium has bought out numerous independent residences in Greater Vic during the past decade. For better care, check out the NON-PROFIT residences in Greater Vic such as Ross Place, Shannon Oaks and Alexander Mackie. Profit has NO business in the care of our seniors.

  Read more
• L

  Lori Solley

  a year ago · via Google

  I cannot say enough about the assisted living at Westshore Lodge/Village. From the moment we toured the place with Jojan, to the move in, reception and the rest of the staff, the other residents (everyone says hi when you pass in the halls, it is like a resort), the food was amazing - they have a cute little pub onsite - just everything. My mom just wanted to move back to Victoria, to be closer to her children, grandchildren and great grandkids. It took a while to sell her condo up island. Once sold, we found Westshore Village and it was everything she'd dreamed of. She was moved in 2 weeks later. My mom was not there very long - but the care she had while there was beyond top notch. If she didn't make it down for a meal, they checked on her and brought a meal to her. When an ambulance was called, the front desk handled everything with care. My mom's celebration of life came during a time (Deuce Days) that had hotels fully booked all over Victoria - the Village was not only welcoming to my mom's cousins coming to town and staying in her suite, but made sure they also were well taken care of. They got to experience what my mom had accomplished. Cheryl and Jojan run the Village like a 5 star hotel with an upgrade of kindness. Before and after my mom's passing - the support they gave my mom and our family went above and beyond.

  Read more
• D

  Dick Vieweg

  a year ago · via Google

  My mother has been in the Westshore lodge, Now Trillium, there was a brocken toilet in the suite above her unit which caused minor damage in her unit, so they told my 104 year old mother, to go across the street and check herself into the hotel. Well I told them that was not going to happen, then they said they could put her into the building next door for a couple of days. I told them that she will stay there until her suite was ready to move back into her suite. It has been 5 weeks and still nothing done. Today they called and said they will be starting to repair her suite this week, and put new floor down to replace the 9 year old stained carpet which was bad when she moved in. They also wanted me to come and pack all her stuff and move it into the bedroom so they can install the new floor, I am 77 years old, and looking after my wife that has a broken ancle and

  Read more