AgeCare Trilogy Long Term Care Residence

Most recent reviews

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  Getitdone

  4 weeks ago · via Google

  Would highly suggest to never bring any of your loved ones here. Especially because of some of the animalistic behaviour from some of the young staff that work there. Too bad some of the patients have dementia or else they would tell you how they are most likely treated. If you have family there then please visit them as much as possible.

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  Julie

  a year ago · via Google

  If I could give this place zero stars, I would. What has happened to my grandmother here has left our family deeply concerned and devastated—and I feel it’s important to share our experience so others can make an informed decision. She is currently hospitalized in critical condition after developing a serious infection. Prior to her hospitalization, she experienced seizures that, from what we understand, continued for a while before an ambulance was finally called. When we were notified, we were simply told she was “unresponsive,” with no mention of seizures or that she had been placed in isolation due to a UTI—something the hospital doctor also questioned. We are struggling to understand the decisions made around her care. Unfortunately, this wasn’t the only issue. A few months ago, we noticed her eye was scratched and bleeding. No one had informed us, and we only learned of it during a visit. When we asked about it, staff appeared unsure about what had happened. Another time, she had a deep cut on her finger. We were told she bit herself using her working hand to lift her paralyzed one—an explanation we found very difficult to accept. We suspect it may have occurred during a transfer into her wheelchair, which may not have been done with the necessary care. Again, no one proactively reported the injury to us. These incidents have made us feel that our grandmother’s safety and well-being were not consistently prioritized. As someone who cannot speak for herself, she relies entirely on her caregivers. In our experience, communication was lacking, and we were often left feeling helpless and frustrated. I urge families considering this facility to ask questions, visit often, and stay involved. Our elderly loved ones deserve compassionate, transparent, and competent care.

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  Roxane Modeste

  a year ago · via Google

  My dad moved into Trilogy in March 2023. He is wheelchair bound. There have been challenges but when I voiced my concerns, Trilogy staff and leadership have always stepped up and worked with me to assist in the care of my dad. The staff are good people.