Pavillon Montfort

Most recent reviews

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  Drej Ali Sesen

  a month ago · via Google

  Extremely Concerned About the Care and Communication We are extremely disappointed and concerned about the care and communication our father has received at this care home. Our father has Parkinson’s disease and dementia and is not independent. He requires assistance, supervision, and support with his daily needs. Because of his condition, we have a reasonable expectation that his care team will closely monitor his well-being and communicate with his family when there are significant changes in his health. Our first major concern occurred when he developed a rash. Our family was not notified by the home. We only became aware of the situation when we personally visited him. When we asked about the rash, we were told that it was “normal.” We were concerned that we had not been informed and that we did not receive a clear explanation of what had happened or what measures were being taken to address it. The following day, we were informed that he had been taken to the hospital. While we appreciate being notified, we were extremely concerned to learn that he had been left at the hospital alone without anyone accompanying him or providing support. Given that our father has dementia and Parkinson’s and is not independent, leaving him alone in an unfamiliar hospital environment was particularly distressing for our family. We were also concerned that he was not receiving his medication at his scheduled times, was not provided with food, and did not have someone there to assist him or advocate for him. Communication with our family during this time was also very limited. We received little information about his condition, what was happening at the hospital, or what arrangements had been made for his care. We were left having to seek out information ourselves during a situation when we expected clear and timely communication from the care home. We understand that residents can become ill and that hospital visits are sometimes necessary. Our concern is not that our father became unwell or required medical attention. Our concern is how the situation was managed and the level of communication and support provided to him and to our family. When a family entrusts the care of a loved one with dementia and Parkinson’s to a care home, there is an expectation that the resident will be treated with dignity, compassion, respect, and appropriate attention to their individual needs. There is also an expectation that family members will be promptly informed of significant changes in their loved one’s condition and properly updated when emergency medical care is required. We sincerely hope the home takes this feedback seriously and reviews its procedures regarding monitoring residents, communicating with families, medication management, meals, hospital transfers, and providing appropriate support to residents who are not independent. Our family is not asking for special treatment. We are asking for the basic level of care, communication, dignity, and support that every vulnerable resident deserves.

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  marielle trepanier

  11 months ago · via Google

  A warm and welcoming residence with a family atmosphere. Dedicated, respectful, and very attentive staff. Well done to the team!

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  Rita M

  3 years ago · via Google

  Personal care and many activities are celebrated: Holidays, birthdays, etc. This is the third place we tried for our mom. It's been the only one that could cope with her nasty moods.