TheKey Waterloo
66GoodPart of TheKey.
375 University Ave E #104, Waterloo, ON N2K 3M7, Canada
5.0(25 reviews)Last updated September 2026
About This Community
TheKey is a home care provider in Waterloo offering compassionate in-home elderly care services, including memory care and palliative care, with over 25 years of experience.
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Claim this listing →Senior Care Path Summary
TheKey of Greater Waterloo provides personalised home care services delivered by local caregivers backed by a national organisation.
The company offers a whole-person approach based on their proprietary Balanced Care Method, which focuses on six evidence-based pillars: cognitive stimulation, nutritious meals, physical movement, social connection, meaningful activities, and restful sleep.
The Waterloo team includes caregivers, Client Success Managers, and Caregiver Managers available 24/7 to support clients and families through their care journey.
Editorial summary by Senior Care Path based on verified listing data, last reviewed September 2026.
Pricing at TheKey Waterloo
Pricing
Contact for pricing
Typical in Ontario: $24–$216/hrFrom Ontario listings of this type that publish a rate. It isn't TheKey Waterloo's own price, so ask them for theirs.
Hourly rates depend on the care needed, the hours and the time of day. Ask for a written quote for your parent's schedule.
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Who This Community Is Best For
Ideal For
- Seniors who want to remain in their own home with extra support
- Seniors living with dementia who need specialized, secure support
Consider Alternatives For
- Those who need 24-hour, facility-based supervision
Guidance generated by Senior Care Path from this agency's care types, services, and amenities. Operators can refine it by claiming their listing.
Care Services
- In-home care from a few mornings a week to round-the-clock care
- Memory care for Alzheimer's and dementia
- Geriatric care management
- Palliative care
- Respite care
- 24/7 support from care team
Languages Supported
- English
Key Features
- Over 25 years of experience
- Local caregivers with national support
- Balanced Care Method with six evidence-based pillars
- 24/7 care coordinator support
- Flexible scheduling
Photo Gallery
Google Reviews
5.0
25 Google reviews
Most recent reviews
rahul sreekumar
a year ago · via Google
I was extremely satisfied with the care provided by TheKey for my parents. The caregivers were compassionate, supportive, and went above and beyond to make sure my parents were well taken care of. The office team was incredibly cooperative and always available whenever we had questions or needed assistance. The 24/7 availability they offer is a huge relief, especially knowing that our parents are home alone at times. I highly recommend TheKey for anyone looking for reliable, thoughtful care for their loved ones. Thank you for everything!
Nicole Dupuis
3 years ago · via Google
As a trusted community partner with The Key I am happy to share my experiences with this home care organization. On numerous occasions I have been able to reach out to their Business Development Manager Beth Sparrow to share a referral. From there she has been attentive, compassionate and efficient in setting up services for the individual and their family. I often hear back from those referrals with glowing reviews of their own experiences with the smooth initiation of service and kind caregivers. I would highly recommend contacting this organization for any home care services.
James Hunsberger
4 years ago · via Google
Home Care Assistance Waterloo have reliably delivered my attendant care services throughout pandemic times. I am grateful for their sensitive and sustained understanding of issues related to aging with and into disability. With their assistance, I continue to appreciate a life lived to the fullest and a lifestyle determined by my everyday and personal decisions.
Summary of Google Reviews
Summarized by Senior Care Path from TheKey Waterloo's Google rating and recent reviews. Confirm specifics with the community.
TheKey Waterloo holds an excellent 5.0-star rating across 25 Google reviews. Recent reviewers most often highlight caring, attentive staff and warm, welcoming community.
Most common praise
- Caring, attentive staff
- Warm, welcoming community
Google reviews and rating refreshed September 2026.
Confidence Score
Good
Our 100-point confidence rating
Senior Care Path gives TheKey Waterloo an SCP Confidence Score of 66/100 (Good), our 100-point trust rating. How we calculate it.
The essentials
- Languages spoken
- English
Details provided by the operator. Confirm anything time-sensitive, such as pricing and notice periods, directly with the community.
Licenses & Registration
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Associations & Accreditations
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Location
375 University Ave E #104, Waterloo, ON N2K 3M7, Canada, Waterloo, Ontario N2K 3M7
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