Brand directory
TheKey Communities in Canada
16 TheKey agencies in 5 provinces, rated 4.9 on average across 415 Google reviews. Compare locations, prices and care side by side, independent of TheKey. Updated October 2026.
5 provinces · 415 reviews · Free to use, no obligation
TheKey at a glance
As of October 2026, TheKey has 16 agencies listed on Senior Care Path in 5 provinces, rated 4.9 out of 5 on average across 415 Google reviews and an average SCP Confidence Score of 53 out of 100.
TheKey, formerly known as Home Care Assistance, is a home care provider with offices across Ontario, British Columbia, and Quebec, including Vancouver, Westmount, and Toronto. Its caregivers provide personal care, companionship, and specialized support in the home.
At a glance: TheKey’s 16 agencies average 4.9 stars across 415 Google reviews (as of October 2026).
53/100
Average SCP Confidence Score
across all 16 agencies we list.
16
Locations
in 5 provinces
4.9
Average Google rating
from 415 client and family reviews
Highest rated TheKey agencies
Ranked by our Confidence Score. A brand is a useful starting filter, but two TheKey addresses can differ in care, pricing and wait times, so compare the agency itself.
All 16 TheKey agencies
Grouped by province and ranked by Confidence Score. Open a province, then select a agency for reviews, pricing and contact details.
Quebec (5)
| Agency | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey - Home Care Assistance | Soins à Domicile | Mont-Royal | Memory careHome care | 5.0(23) | 66 · Good |
| TheKey Westmount | Westmount | Memory careHome carePalliative | 4.8(90) | 60 · Developing |
| TheKey Pointe-Claire | Pointe-Claire | Home careRespitePalliative | 4.9(28) | 60 · Developing |
| TheKey Sherbrooke | Sherbrooke | Home care | 5.0(1) | 48 · Developing |
| TheKey Laval | Laval | Home carePalliative | Not yet rated | 36 · Limited |
British Columbia (4)
| Agency | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey West Vancouver | West Vancouver | Memory careHome careRespitePalliative | 5.0(57) | 60 · Developing |
| TheKey Vancouver | Vancouver | Home care | 5.0(3) | 48 · Developing |
| TheKey Vancouver | Vancouver | Home care | 5.0(2) | 48 · Developing |
| TheKey Victoria | Victoria | Memory careHome careRespitePalliative | 5.0(1) | 48 · Developing |
Ontario (4)
| Agency | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey Toronto | Toronto | Memory careHome careRespitePalliative | 4.8(42) | 60 · Developing |
| TheKey Waterloo | Waterloo | Memory careHome careRespitePalliative | 5.0(25) | 60 · Developing |
| TheKey Oakville | Oakville | Memory careHome careRespitePalliative | 5.0(24) | 60 · Developing |
| TheKey Burlington | Burlington | Home care | Not yet rated | 24 · Limited |
Manitoba (2)
| Agency | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey Winnipeg | Winnipeg | Home care | 4.9(50) | 60 · Developing |
| TheKey Winnipeg (formerly Home Care Assistance) | Winnipeg | Memory careLong-term careHome careRespitePalliative | 5.0(1) | 48 · Developing |
Alberta (1)
| Agency | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey Calgary | Calgary | Memory careHome careRespitePalliative | 4.7(68) | 60 · Developing |
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What families should know about TheKey
TheKey offers in-home home care, personal care, companionship, and specialized support, and you may recognise it under its former name, Home Care Assistance. If you were looking for TheKey near you, its offices are listed above.
Locations operate locally, so the caregivers, availability, and quality depend on the specific office rather than the brand name. Compare it against nearby agencies on reviews and the Confidence Score, and our how to choose a home care agency guide can help you weigh your options.
What families are saying about TheKey
A 4.9 star average across 415 Google reviews of 14 agencies. Here is a sample, straight from clients and families.
“Professional, reliable and responsive service. I was very pleased as I needed help on short notice. I would highly recommend.”
“I really appreciate how Jessica Groen provides clear detailed instructions for clients. It helped me feel confident in my fit and ensure we met their need efficiently. I also appreciate how you’re always available when we have questions. I...”
“Sharon and Cathy mam provided one of the best orientation experiences I’ve ever had. They were incredibly supportive, kind, and professional. Everything was explained in detail, and they made sure everyone felt confident and well prepared....”
“We found that TheKey was a good choice for our elderly father. Gloria was a great Homecare person who went over and above doing extra chores and tasks that we asked her to take on. It was greatly appreciated Would recommend her!”
“I’m incredibly grateful to The Key - Toronto for the exceptional care they provide to my grandparents. The staff provided by them is not only professional but also genuinely kind, attentive, and compassionate. It's clear they treat...”
“We used The Key for Home Care for my Dad recently until we were able to relocate him to Newfoundland to an Assisted Living facility. Michael Angelo was assigned to care for Dad and he was FANTASTIC. The care provided was great but the...”
Care levels offered by TheKey
Share of the 16 agencies that offer each care level. Not every location offers every level, so confirm with the specific agency.
- Memory care56%
- Long-term care6%
- Home care100%
- Respite50%
- Palliative63%
How we score each location
We score each agency independently on our SCP Confidence Score, a 100-point rating built from the signals families tell us matter most:
- A strong Google rating and a real volume of verified reviews
- Transparent, published pricing
- Documented care services and amenities
- Confirmed contact details, licensing, and independent verification
How TheKey agencies are rated
Google star ratings across 14 agencies.
- 4.5 and up14
- 4.0 to 4.40
- 3.5 to 3.90
- Under 3.50
Confidence Score range
How the 16 agencies fall across our trust tiers.
- High0 communities
- Good1 community
- Developing13 communities
- Limited2 communities
Questions families ask about TheKey
How much does TheKey home care cost?
Rates depend on the local office, the hours you need, and the level of care, so there isn't one price across the brand. Each office shares its rates when you reach out. Use the listings above to compare offices near you first.
Where does TheKey have offices?
TheKey operates offices across Ontario, British Columbia, and Quebec, including Vancouver, Westmount, and Toronto. The offices listed above are the ones we track. Reach out to the one nearest your parent to confirm what's available.
How do TheKey locations differ, and how do I choose?
Because each office operates locally, the caregivers, hours, and services can vary from one location to the next. Check reviews and the Confidence Score for the specific office rather than the brand overall. Calling a couple of nearby agencies and comparing their answers helps you decide.
How many TheKey agencies are there in Canada?
Senior Care Path lists 16 TheKey agencies, across Quebec (5), British Columbia (4), Ontario (4), Manitoba (2), Alberta (1). The count updates as agencies are added or verified, so the table above is always current.
Where are TheKey agencies located?
We list TheKey agencies in Quebec, British Columbia, Ontario, Manitoba, Alberta. The roll-up table above groups every location by province and city, so you can find the ones near you.
For TheKey
Do you represent TheKey?
Claim your listings to verify what families see here, keep availability and pricing current, and manage every location from one login.
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