Brand directory
TheKey Communities in Canada
TheKey, formerly known as Home Care Assistance, is a home care provider with offices across Ontario, British Columbia, and Quebec, including Vancouver, Westmount, and Toronto. Its caregivers provide personal care, companionship, and specialized support in the home.
A brand is a useful starting filter, not a guarantee that any singleagency fits your situation. Two TheKey addresses in the same province can differ in the care they offer, their pricing, and their wait times. The table below shows every location we have verified, with its city, care levels, and Confidence Score, so you can compare them against each other. Updated September 2026.
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54/100
Average SCP Confidence Score
across all 12 TheKey agencies we list.
12
Communities
in 5 provinces, all on one page.
4.9
Average Google rating
from 389 client and family reviews.
All 12 TheKey agencies
Every location grouped by province and ranked by Confidence Score. Select a agency to see reviews, pricing, amenities, and verified contact details.
British Columbia(4)
| Community | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey - Senior Home Care | West Vancouver | Memory careHome careRespitePalliative | 5.0(55) | 60 · Developing |
| TheKey - Senior Home Care | Vancouver | Home care | 5.0(3) | 48 · Developing |
| TheKey - Senior Home Care | Vancouver | Home care | 5.0(2) | 48 · Developing |
| TheKey - Senior Home Care | Victoria | Memory careHome careRespitePalliative | 5.0(1) | 48 · Developing |
Ontario(4)
| Community | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey - Senior Home Care | Toronto | Memory careHome careRespitePalliative | 4.8(42) | 60 · Developing |
| TheKey - Senior Home Care | Waterloo | Memory careHome careRespitePalliative | 5.0(25) | 60 · Developing |
| TheKey - Senior Home Care | Oakville | Memory careHome care | 5.0(24) | 60 · Developing |
| TheKey - Senior Home Care | Burlington | Home care | — | 24 · Limited |
Quebec(2)
| Community | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey - Home Care Assistance | Soins à Domicile | Westmount | Memory careHome carePalliative | 4.8(89) | 60 · Developing |
| TheKey (Home Care Assistance | Soins à Domicile) | Pointe-Claire | Home careRespitePalliative | 4.9(27) | 60 · Developing |
Alberta(1)
| Community | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey - Senior Home Care | Calgary | Memory careHome careRespitePalliative | 4.7(69) | 60 · Developing |
Manitoba(1)
| Community | City | Care levels | Rating | Confidence |
|---|---|---|---|---|
| TheKey - Senior Home Care | Winnipeg | Home care | 4.9(52) | 60 · Developing |
Care levels offered by TheKey
Share of the 12 agencies that offer each care level. Not every location offers every level, so confirm against the specific agency.
- Memory care58%
- Home care100%
- Respite50%
- Palliative58%
Our methodology
How we score every TheKey agency
We score each agency independently on our SCP Confidence Score, a 100-point rating built from the signals families tell us matter most:
- A strong Google rating and a real volume of verified reviews
- Transparent, published pricing
- Documented care services and amenities
- Confirmed contact details, licensing, and independent verification
How TheKey agencies are rated
Google star ratings across 11 agencies.
- 4.5 and up11
- 4.0 to 4.40
- 3.5 to 3.90
- Under 3.50
Confidence Score range
How the 12 agencies fall across our trust tiers.
- High0 communities
- Good0 communities
- Developing11 communities
- Limited1 community
What families should know about TheKey
TheKey offers in-home home care, personal care, companionship, and specialized support, and you may recognise it under its former name, Home Care Assistance. If you were looking for TheKey near you, its offices are listed above.
Locations operate locally, so the caregivers, availability, and quality depend on the specific office rather than the brand name. Compare it against nearby agencies on reviews and the Confidence Score, and our how to choose a home care agency guide can help you weigh your options.
What families are saying about TheKey
A 4.9 star average across 389 Google reviews of 11 agencies. Here is a sample, straight from clients and families.
“My family and I really appreciated our experience with TheKey during a very difficult time. Dominique was especially wonderful and was there behind the scenes every step of the way. She truly seemed like she had my dad’s best interest at...”
“I really appreciate how Jessica Groen provides clear detailed instructions for clients. It helped me feel confident in my fit and ensure we met their need efficiently. I also appreciate how you’re always available when we have questions. I...”
“The senior staff at The Key company are very kind, supportive, and professional. They made me feel comfortable and welcomed from the beginning. I really appreciate the effort they put into organizing such a well-structured and informative...”
“We found that TheKey was a good choice for our elderly father. Gloria was a great Homecare person who went over and above doing extra chores and tasks that we asked her to take on. It was greatly appreciated Would recommend her!”
“I’m incredibly grateful to The Key - Toronto for the exceptional care they provide to my grandparents. The staff provided by them is not only professional but also genuinely kind, attentive, and compassionate. It's clear they treat...”
“My daughter required extra help in hospital to improve her mobility and Mabel did an amazing job. Kim was very helpful and followed up often to be sure I was happy with the service. I would highly recommend The Key to friends and family.”
For TheKey
Do you represent TheKey?
Claim your listings to verify the information families see here, keep availability and pricing current, and reach more families through our provider services. It is the fastest way to make sure your agencies are represented accurately and stand out.
Frequently asked questions
- How much does TheKey home care cost?
- Rates depend on the local office, the hours you need, and the level of care, so there isn't one price across the brand. Each office shares its rates when you reach out. Use the listings above to compare offices near you first.
- Where does TheKey have offices?
- TheKey operates offices across Ontario, British Columbia, and Quebec, including Vancouver, Westmount, and Toronto. The offices listed above are the ones we track. Reach out to the one nearest your parent to confirm what's available.
- How do TheKey locations differ, and how do I choose?
- Because each office operates locally, the caregivers, hours, and services can vary from one location to the next. Check reviews and the Confidence Score for the specific office rather than the brand overall. Calling a couple of nearby agencies and comparing their answers helps you decide.
- How many TheKey agencies are there in Canada?
- Senior Care Path lists 12 TheKey agencies, across British Columbia (4), Ontario (4), Quebec (2), Alberta (1), Manitoba (1). The count updates as agencies are added or verified, so the table above is always current.
- Where are TheKey agencies located?
- We list TheKey agencies in British Columbia, Ontario, Quebec, Alberta, Manitoba. The roll-up table above groups every location by province and city, so you can find the ones near you.
Keep exploring
TheKey by province
Compare care types
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