Baycrest Terraces

Most recent reviews

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  Chris Sherk

  4 months ago · via Google

  Baycrest doesn't follow AODA Accessibility for Ontarins with Disabilities Act law at all.

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  Alyssa Jackson Dante

  3 years ago · via Google

  Such a great retirement home for the elderly to live out their independent lives. Clean environment, amazing staff, great food, awesome green house, pool and gym for the residents to enjoy. Also a new memory care unit had opened last year for people living with dementia. Baycrest knows how to treat the elderly right! If you have a loved one In need of a great home I wouldn’t hesitate. Come check it out.

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  R W (RMW)

  3 years ago · via Google

  PLEASE BE AWARE - A RETIREMENT HOME CANNOT TERMINATE A TENANCY BASED ON HEALTH REASONS. The Terraces terminated my mother in law's tenancy illegally. When she fell and was unable to walk, they advised my wife that her mom could not return to the Terraces for the reason that she required a 2 person assist. We were not aware of this law when the Terraces firmly advised my wife that her mom could not return to her home where she lived with her husband, after her fall in February of 2020. When my wife only recently reviewed the RTA, it clearly stated that Retirement Homes cannot terminate a resident's tenancy based on health reasons. This information was later confirmed when my wife contacted the RHRA. On the other hand, when my father in law potenially required 2 persons to lift him (he continued to reside at the Terraces after his wife's passing) a solution was found. An OT ordered a Hoyer life. In addition, my father in law was entitled to 4 hours/week Terraces hours from St. Elizabeth. Therefore, my mother in law would also have been entitled to these hours. Plus, my father in law was entitled to 7 hours per week from LHIN, and again my mother in law would have been entitled to the same. With both Terraces hours for St. Elizabeth care and LHIN hours provided there WAS a solution for my mother in law's 2 person assist back in February of 2020. Prior to my mother in law's fall, we had our two care workers at the Terraces, each one working 42 hours per week to provide care for both of them 12 hours a day, and as with my father in law we would have been able to supplement additional care for changing and dressing my mother in law with the assistance of the extra Terraces hours and LHIN hours and the use of St. Elizabeth, plus the use of a Hoyer lift. In the end, my mother in law would not have been required to be separated from her husband, and our two care workers that loved and cared for her. My Mother in law suffered from increased confusion, mental anguish, and isolation as a result of being taken away from familiar surroundings and the people that loved her: moved first from Sunnybrook hospital to Sunnybrook transition care and about 5 weeks later to the Apotex Jewish Care home at the height of Covid, where our care workers could not assist her as they were not permitted to cross over from the Terraces to the Apotex. We were unable to see her for the first 3 or 4 months of her stay at Apotex due to Covid, and thereafter, my wife was only permitted a one hour per week visit. In November of 2020, my wife was designated a caregiver and then visited 3 days per week. My mother in law was left alone the rest of the time, and only given assistance for changing and eating. She suffered cruelly from Dementia, left with no stimulation, placed in the hallway to rot and eventually passing away in the most horrific way. Her end would have been 100 times more comfortable, had she been returned to live with my father in law at the Terraces, and where our care workers could have continued to care for her. Baycrest is supposed to be the foremost centre of care for those suffering from Dementia, and yet they completely failed their mark in the care of my mother in law, leaving us with the memory of my mother in law in a way that no one should have to see. The management of the Terraces did not respond to my wife's complaint, and actually completely have ignored it. Therefore a formal complaint has been filed with the regulatory authority for Retirement Homes. I only wish that no one has to suffer like my mother in law did.