Amica Whitby

Most recent reviews

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  Susan Savage

  a month ago · via Google

  Zero Stars. This is in respect to short term respite care in August 2025. I happily cared for my husband for many years. He required 24/7 oxygen therapy for six years. We chose Amica Whitby because it was close to family and we were encouraged by the proposed care my husband would receive while I visited the UK with my brother and nephew for two weeks. I feel extreme remorse for leaving my husband there. I paid for oxygen management but no one seemed to know how to deal with this. The day I was to depart I spent most of the time dealing with the oxygen supply company. I asked them to come in and show staff how to load tanks and understand the O2 concentrator. Why did I need to do this? We went to dinner the night before I travelled. Shocking. My husband ordered pan seared fish with lemon sauce. The fish was stale and battered and hard as a rock. We ordered salads that arrived on tiny plates with a few lettuce leaves and small tomatoes. My fish cakes were cold and served with balsamic vinegar rather than tarter sauce. My stepdaughter took him to dinner the next day. Same issue. Bad food. And the saga continued. My husband, who was very brave ended up in the hospital two days after I left. Because his oxygen was not well managed. Thankfully his daughter was with him and his brother flew from Vancouver to help. They took my husband home after 8 days of horrific support. I shortened my trip by 5 days to be with my love. My husband passed in November 2025. I am not blaming Amica for this but I wish I had paused about leaving him there. I am very disappointed by the AI response below. Where is the compassion?

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  Laurie Seville

  3 months ago · via Google

  My experience with Amica Whitby was positive right from the beginning when I met with Katarina to inquire and have a tour. The building and suites were impressive. My mother had been in and out of the hospital for months with GI issues and infections and I needed to relocate her quickly and Amica was recommended by a staff member at the hospital. My mom was discharged on December 24 and moved to Amica Whitby on December 31. The care she receives now is excellent and her health has improved a lot and there have been no more hospitalizations. Her suite is bright and comfortable and her meals are tailored to her dietary needs which is crucial after having had colon cancer in the past. Her caregivers Viji, Divya, Rauha and Amy are kind, friendly and do an amazing job. Maria leads the team and is equally as awesome. It is a HUGE relief for me to know she is in good hands and I have complete trust in the staff. I highly recommend Amica Whitby.

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  William Walters

  6 months ago · via Google

  This is the most disturbing, disgusting, disorganized place that I have ever experienced. They promised us to help with my wife and her situation but in reality they talked the talk but didn’t walk the walk. If anything there were a number of individuals that were not trained to deal with dementia. It appeared to me that there was mass confusion as to who, why and how they were going to deal with any situation. Their idea was if we’re not able to solve the problem or situation, we will just send them to the hospital and they can deal with the situation. And that’s exactly what they did, even with all of supposedly trained staff they would pass it off to the hospital.