Barrie Manor Enhanced Care Community

Most recent reviews

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  Trudy Altherr

  a month ago · via Google

  Although it is not the most modern facility, we would like to thank all the staff that made our mother‘s last days comfortable and caring. We greatly appreciate the courtesy, care and help all the staff expended all of us. Thank you.

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  Karen Sheppard

  3 months ago · via Google

  At first I wanted to write a bad review, however I had only been there through the night with my mother. Sure the halls and rooms are old. A deep clean never hurt anyone. But let me tell you. ( my mom went to this home palliative) and I have been a PSW myself for 35 yrs, when my mom was passing the compassion , love and care she recieved was above all expectations. The PSW showed my mom true love. The staff were with us, making sure all of our needs were met. They gave us comfort in such a devestating time . Nurses came in from the community on late hrs even to make sure she never felt a moment of discomfort. Ill never forget the PSW rubbing my mom's face , and kissing her on the forehead as if it was her own mother. To all of the staff. God Bless every one of you. Our family is shattered over her passing. However knowing that your loved one is so compassionately cared for made our sad memories so much easier to bear. From the Sheppard Family. Thank You. Thank all of you.

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  Puttingfamilyfirst

  a year ago · via Google

  My Dad was put here after his brother turfed him out after needing some more home support. Here, the care he received there was deeply inadequate and, at times, outright neglectful. Despite having neuromuscular swallowing difficulties, my father was routinely given unsafe foods like burgers and to feed himself. When I raised concerns, I was told, *“If he gets aspiration pneumonia, that’s a good way to go.”* This callous attitude towards his well-being was shocking. When he choked and required suctioning, we were told the staff were not trained to use the suction machine. My father was left to try to save himself. This was not only dangerous but deeply distressing for him. When we raised these serious issues with the general manager, rather than addressing them appropriately, she warned us that if we submitted a formal complaint, the nurse involved might be deported — a clear attempt to deflect accountability and silence our concerns. Even basic requests, like taking him for a walk in his wheelchair, were met with fearmongering. We were told we would be giving him a cold and causing his “death and suffering.” In one of the most dehumanising incidents, my father was left alone in the bathroom. Trying to maintain his dignity, he attempted to stand by himself, fell, and was left lying in his own faeces. During his final days, he was left in pain, without proper symptom management. Despite our repeated pleas for help, a syringe driver for pain relief was only introduced after sustained pressure from us. It was only when we fought tirelessly to secure a hospice placement and get him out of the Barrie Manor establishment that he was finally able to pass peacefully and with dignity — something he was denied while under their care. No family should have to fight this hard for basic compassion. Barrie Manor failed my father when he needed them most.