Governors Walk Retirement Residence - Metta Lifestyles

Most recent reviews

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  Kathryn Abou-eid

  3 months ago · via Google

  Our family will always be grateful to the team at Governors Walk Retirement Home for the exceptional care and compassion they provided to our dad during his palliative care journey before he was moved to hospice. During a very difficult time, the staff treated our dad with dignity, kindness, and genuine warmth. The nurses, Jane and Lea, were outstanding—always attentive, compassionate, and reassuring to both our dad and our family. We were also deeply touched by the care shown by Aisha, Fatiha, and Sam, who consistently checked in on our dad and made sure he was comfortable. Their kindness never went unnoticed and meant so much to us. A special thank you to Laurine for her excellent leadership and management. She was always transparent, empathetic, and available to answer questions, helping our family navigate a challenging time with confidence and support. Finally, we would like to recognize Rhonda for leading such a wonderful retirement home. From the moment you walk through the doors, there is a welcoming atmosphere where residents, families, and guests are made to feel at home. Thank you to everyone at Governors Walk for the care, compassion, and respect you showed our dad and our family. We will never forget it.

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  Andrea Fobert

  5 months ago · via Google

  Memory Care - I feel a responsibility to share my experience with the Memory Care at Governors Walk so others can make informed decisions. While I based my decision on the Google reviews and initial walkthrough my two week experience was a stark contrast to the initial welcome. I have since discovered the RHRA and encourage everyone to use that platform to research any home they are considering for a loved one. In my experience, it is critical to verify and document everything and not rely on verbal information alone. I strongly recommend getting all commitments in writing and closely monitoring care. Ask for logs of PSW care to ensure you are getting the care in your contract. It is also important for families to know that it is legal to install cameras in a private resident room (with proper consent of the loved one). In my case, having footage allowed me to identify issues that I would not have otherwise been aware of. When I attempted to raise concerns based on what I observed, the response I received was not supportive and added additional stress during an already difficult time. My advice to other families: Monitor everything Stay closely involved in day-to-day care Track medications and follow up regularly Advocate consistently for your loved one Please make sure you remain actively involved and informed at all times.

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  Mary Temple

  6 months ago · via Google

  Wonderful caring staff that have a long tenure working at Governors Walk. Located in a beautiful quaint neighbourhood across from Stanley Park with a wonderful Roof Top Terrace overlooking Parliament Hill where you can enjoy viewing the fireworks. Residents and families also enjoy barbecues on the Roof Top Terrace along with staff taking them for walks to Stanley Park when weather permits.