Retirement Suites by the Lake

Most recent reviews

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  Keith Fick

  5 months ago · via Google

  My mother chose to move here and she couldn’t be happier. Staff are all very att to the residents needs. It’ is kept very clean at all times. Our first contact was Kat- she is one of the hardest workers and extremely friendly to residents and family members alike.

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  Catherine Wright

  8 months ago · via Google

  There will never be enough words of praise for the incredible staff at RSBL! Their sheer joy, caring and kindness is unparalleled. It was because of the proximity to my physio that I chose this place to spend my first 2 weeks post knee replacement.... and what a lucky find this was. I want also to speak about the residents. They are welcoming, also extremely kind and caring bunch that loved their choice of home.... and that speaks volumes. Thanks to all from the bottom of my heart.

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  Stephen Hare

  9 months ago · via Google

  I had been looking for some time for a 2-week respite facility for post knee replacement surgery. Most facilities in the GTA would only provide a 1-month minimum stay. Kat at Retirement Suites gave me all of the information I needed over the phone, agreed to a 2-week occupancy, and offered me a tour. The facility tour included a complimentary lunch (which was delicious). I agreed to rent a 1-bedroom suite with “basic” services (although they do have a large menu of optional extras). Upon arriving from the hospital, I was checked in with a complimentary wheel chair. The room was bright, clean, and wheelchair and walker friendly, and had a queen size bed and a walk-in shower. There was outdoor patio access via a ramp directly from the suite. The hallways were perfect for the required walking exercises. The first several days a nurse came in to monitor my vitals. Meals were delivered to the suite for the first 3 days. PSWs and Porters shuttled my wheelchair back and forth to the dining room for each meal. Ice was delivered multiple times per day for the knee ice cuff. Everything was absolutely according to and above expectations. That all said about the physical attributes, all of the staff, and all of the meals were outstanding. The staff immediately began calling me by name, knew my likes and dislikes, and went above and beyond to make sure I was comfortable and that my needs were met. Rebecca, my PSW was both an absolute pleasure and a blessing! All staff could not have been more kind or more professional (Reception Desk, Dining Room, PSW’s, Chef, Porters, Housekeeping, Maintenance, and General Manager)! The food was lovely! Multiple scheduled choices for each meal, as well as on demand options. Homemade soups at lunch were amazing and never repeated. Fresh fruit with breakfast, fresh salads with dinner, and never canned or frozen fruit or vegetables (desserts were great too)! I would wholeheartedly recommend the respite care program at Retirement Suites By The Lake!