Venvi King Gardens

Most recent reviews

• 

  LP

  2 months ago · via Google

  Great caring friendly staff. Looks after my father’s best interests and advises family if there’s any concerns. Dad is feeling at home and has made some nice friends. Staff always try to get him involved in any activity. There’s an abundance of activities, movie nights, bbqs, great entertainment, etc. food is always fresh and a selective, delicious menu each day.

• 

  star

  4 months ago · via Google

  Do not let the fancy exterior fool you. This place may look nice from the outside, but our experience was extremely disappointing and upsetting. During the sales process, we were told many things that later turned out to be misleading or simply not true. They made it sound like there would be reliable care, proper support, and 24/7 skilled nursing available on site. But after speaking with residents and seeing what actually happened, it became clear that the reality did not match what was promised. One example: the call pendant was promised during sign-up, but later they charged $40 per month for it. Something that was presented as part of the service suddenly became an extra charge. That is unacceptable, especially when families are making decisions based on what they are told upfront. It feels like they are very good at selling a dream, but not nearly as good at delivering the care, honesty, and accountability they advertise. Promises were made just to get us interested, and once we moved forward, the truth seemed very different. Families should not have to discover after the fact that important care promises were unclear, exaggerated, changed, or not honoured. When you are dealing with the safety and well-being of a loved one, honesty is not optional. My advice: do not trust verbal promises from this place. Get every single thing in writing before you sign anything. Ask hard questions, double-check every fee, and do not be fooled by the appearance of the building.

• 

  Teresa

  5 months ago · via Google

  Friendly & Clean. We booked a family celebration through Rekaiah (Culinary Manager) it was a smooth process to book. From the choices of date, rooms, etc. Milton who is the caretaker is great, he made sure we had everything that we needed.