Lifeline Canada
60Developing95 Barber Greene Rd, North York, ON M3C 3E9, Canada
About
Lifeline is Canada's leading medical alert system provider with over 50 years of experience, offering 24/7 emergency response services and fall detection for seniors aging in place.
Senior Care Path Summary
Lifeline Canada has served seniors across the country for over 50 years, with a Canada-based Response Centre that provides 24/7 monitoring. The company offers a comprehensive range of medical alert systems designed for both home and mobile use, including devices with automatic fall detection that have identified over 200,000 falls where seniors couldn't press their button.
The company provides personalized support to help seniors select the right device for their needs. Response Associates are trained to access subscriber profiles, contact designated responders, and coordinate appropriate help during emergencies. All calls are answered directly by Canadian-based staff, ensuring seniors receive responsive, professional care when they need it most.
Lifeline's product line includes home-based systems like HomeSafe and HomeSafe with Fall Detection for seniors staying primarily indoors, as well as mobile options like On the Go and On the Go Smartwatch for active seniors who want protection outside their homes. For seniors with wandering concerns, the On the Go with Wandering option allows family members to track location via smartphone.
Lifeline is trusted by doctors, hospitals, and professional caregivers. The service is available in multiple languages, includes a medical assessment quiz to help seniors find the right fit, and offers free senior safety resources including fall prevention guides and caregiver support materials.
Editorial summary by Senior Care Path based on verified listing data, last reviewed 2026-07-03.
Who This Provider Is Best For
- Seniors living alone who want 24/7 emergency help
- Older adults concerned about falls, especially those with previous fall history
- Active seniors who want protection both at home and away
- Seniors experiencing cognitive changes or wandering behaviors
- Families seeking professional emergency response and peace of mind
- Seniors needing medication management support
Google Reviews
View on Google3.5
246 Google reviews
Most recent reviews
Debra Johnston
a month ago · via Google
I had an excellent experience with Lifeline. The representative Tracy Liu who assisted me was polite, courteous, and incredibly efficient. She was very customer-focused and made what was a difficult and stressful situation so much easier to manage. Her personable approach immediately made me feel comfortable and less overwhelmed. It’s rare to receive such compassionate and professional service, and I truly appreciated her support. I would absolutely recommend Lifeline to others and want to recognize the outstanding service Tracy provided. Thank you Tracy for making such a positive difference during a challenging time.
Teresa Chandik
3 months ago · via Google
So far not too impressed, they were very attentive at first but once got my payment information they are not responsive. I requested that they email a confirmation of the quote we agreed upon on the phone and have not received anything except an email to fill this out. I left 2 voicemails and now they are not calling back. I want to send my mom and family a confirmation of the agreement plus I like having things in writing. I am very disappointed. Further, I can't imagine an elderly person trying to negotiate with them, they started extremely high in price and when I asked why they were so much higher compared to their competitors , I immediately got a rate much lower, matching their competition. Make sure you shop around! We will see what happens next... I requested to have the system installed, at a cost, and to be sent to the installer and have him make an appointment when received... Hopefully this happens properly.... The fact that they have this service was why I chose them to be my mother's lifeline provider. Update: The unit has arrived and has been installed. Jim, the installer, was very pleasant, punctual and my mom was very happy with his service. I have an email confirmation now of pricing and received a follow up call earlier this week. I did have to provide emergency contacts as I was never asked. So hopefully it is set up well in the backend. We will see....
Emma
3 months ago · via Google
always takes a long time to get to someone! complaint never works! manager never gets back to calls! failures after failures... failed to detect falls, failed to respond promptly, failed to save lives! Don't ever trust this company... they only cares about profits, never the people! Management is a joke! FALSE promise, FALSE alarms, FALSE hope! Stay Away from Lifeline to Save you Life!
Services offered
Licenses & Registrations
Associations & Accreditations
- Trusted by doctors, hospitals, and professional caregivers
Languages Supported
- English
- French
- 240 languages supported
Location
95 Barber Greene Rd, North York, ON M3C 3E9, Canada
Also serves
- Alberta
- British Columbia
- Ontario
- Quebec
Photo Gallery
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