Courtyards on Eagleson

Most recent reviews

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  Mary Jane Burrows

  9 months ago · via Google

  I have been a Registered Nurse for over 47 years and still work on a casual basis. I am often asked where I would place a person with dementia who requires 24-hour safe care within a locked setting. My first answer is always the Courtyards on Eagleson Road. I am so impressed with this intimate, de-institutionalized retirement community that I have placed a close member of my family there. My family’s worries disappeared once we came through the door and have never wavered. There are many reasons for recommending the Courtyards. They have provided years of experience in offering holistic dementia care along with a cozy, flexible, familiar, and quiet environment that provides comforting assistance for the residents with all symptoms of dementia. With the home working closely with Dr. Christine Billie, the medical care needs for the residents is superior. Her experience working also at the Ottawa Hospital, provides up to date physical and mental care for the residents. Another reason is the design of the home. The building consists of four courtyards for resident activities or family gatherings with light streaming in to the halls at all time. Each resident unit has large windows and often garden or shrubs just below the windows. The big activity room, with an entrance for each side of the residence, is large enough for all residents to enjoy the varied activities from sunrise to sunset. Comfy chairs are available for families to accompany their relative. There are additional areas to sit and talk with relative or even watch TV or play a game throughout the facility. Courtyards offers a range of care options often not found in other retirement homes. Care usually only found in long term care can be provided which includes mechanical lifts and 1 to 1 feeding. The staff is one of the main reasons that I recommend Courtyards. RPNs not non-regulated staff give out medications. Staff are warm, welcoming, professional, enthusiastic, respectful, compassionate with an old fashion work ethic. Attending to their clients is their priority. Cleanliness is meticulous of the setting and of the residents. I never once had a concern about my family member as the staff are skilled, detailed oriented and happy in the environment that they work in.

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  Victoria Holliday

  10 months ago · via Google

  I just wanted to thank you and the Courtyards team for making the transition for my Dad so easy and welcoming. It made such a difference to have your help with all the logistics, and the care team have been phenomenal in getting to know Dad and understand his preferences. They have been so calm and patient while he adapts to his new surroundings, which gives us tremendous peace of mind. We absolutely love the soothing, beautiful environment, friendly helpful staff, and everything about the Courtyards. Kudos to you and the team, and a huge thank you from us for everything!

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  Christine Stirling

  a year ago · via Google

  My father was at the Courtyards for 18 months. We had moved him here after a 2 year stay at another seniors home on a memory floor. The Courtyards pods are setup perfectly with much needed sunlight for dementia patients with bonus area of a fully enclosed outdoor spaces. We loved that all the exit doors were covered with wallpaper that looked like bookcases. At his previous home, my dad would sit by the elevator waiting for the door to open to escape. (Which was very upsetting to my family watching him fighting to escape). The configuration at Courtyards meant that we never had any issues with him trying to escape! All the staff were super helpful, professional and very caring. All the staff would call him by name to say hello and ask him how was he doing. My dad loved the attention!!! My dad also had issues in the dining hall in the previous home (40 + people)...so having a dedicated dining room for each of the 4 pods was a excellent upgrade with only 4 or 5 tables. He benefited from having fewer people around to bother him while eating. The Courtyards also would get him up in the morning and lock his door forcing him to sit in the TV room (one in each pod as well) or in the community room doing activities. If his room was open he would have just gone back to bed and slept all day (then be up all night). Such a wonderful well thought out building. They made him feel so special in his last days. Thank you Courtyards 😊