Timberwalk Retirement Community

Most recent reviews

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  Kathleen Feres Patry

  2 months ago · via Google

  I recuperated for 1 month after surgery and it was a 5 star choice for me to make. Kind and friendly Staff/Mgmt Team, CLEAN and decorated at a 5 star level, ELEGANT dining and lounge areas with tablecloths and matching linens, ++ FOOD CHOICES to make if the menu plan is not to your liking. DIETARY specifics are observed with no issues. I'll return when the time comes!! KFP

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  Hayley

  3 months ago · via Google

  Do not let the pretty entryway fool you. Unless the elderly moving in are completely and totally self sufficient, you will get phone calls and emails every single day with an issue they demand you solve as their family members. I moved my grandparents both in to their nursing floor in February 2026 which is meant to have full supportive care, after having them assessed and placed accordingly. However, they were urged out the door by April which caused extreme stress on them as well as ourselves. From the moment they moved in, we were bombarded with issues from the nursing staff, to the point they expected someone to be there as support from our family all day, every day. The trajectory of someone’s health is obviously not something you can predict, and they made is very clear they felt completely ill-equipped to handle their care. They were fine billing $10,000 a month to do so though, while then up charging us for various “additional” services. We ended up needing to place them on crisis list for LTCs, because Timberwalks solution to dealing with their declining health was to call an ambulance any time they didn’t have enough staff to manage. The ratio we were promised was not available, and led to constant ping ponging between the hospital and home unnecessarily. The hospital confirmed the home was only sending them off to avoid caring for them, and we were charged for ambulances due to the lack of medical necessity. The hospital informed us this is an issue they see frequently with this residence. If you are choosing this for someone with any sort of additional medical needs, look elsewhere and save yourself the absolute headache and heartache.

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  Griff 417

  8 months ago · via Google

  My 93 year-old mom moved from BC to Ottawa to be closer to family and to access better assisted living and health care services and options. Timberwalk was chosen after an extensive review of 7 retirement homes. The Assisted Living Solution (ALS) provided by TW is amazing. The suites on the assisted living floor are spacious with high ceilings; lots of natural light from large windows; provides options for other services you may need such as cable, phone and internet; bathroom configurations for those needing assistance; an extensive activity calendar; a wonderful courtyard to enjoy the outdoors which includes a pond, bird feeders, gardening, and a spectacular holiday season lights display. One of the key advantages is the ability for my mom to “age in place” with memory care services there when she needs them. And the breadth of their in-house services are amazing – a pool, a hair salon, dining rooms on the main floor for independent living as well as on the Assisted Living and Memory Care floors; huge entertainment spaces including a theatre, cooking classes and private dining with family and friends; 24x7 nursing care; etc. They deliver on everything on their website! On moving in in Sept., TW provided my mom respite furniture while she waited for her possessions to be delivered from BC three weeks later. The nursing staff and PSWs were immediately welcoming and provided the ALS she needed to transition to the new environment and services, which can be significant for those with dementia. They immediately implemented the morning and evening care services that she needed; integrated her with the activities provided in the building; and prepared a meal plan that suited her particular needs. The nurses and PSWs are kind and patient in all their interactions with her. And the availability of an in-house doctor to be her GP has ensured smooth delivery of health services and implementation and management of the necessary prescriptions. ALL of the staff have been helpful, from the Sales Manager providing all the details of the services provided. To the Environmental Services Manager addressing any issues or challenges with the building services immediately as they arose such as heating/cooling, phone, accessing the in-suite safe, etc. To the nursing team immediately implementing a care plan tweaked to her needs and following thru on it in the ensuing months. To the PSWs who help her with day-to-day activities such as assistance with dressing, dental care, sanitation, etc. To the Reception helping direct me to the right person to address any concerns or issues that may come up. The TW team are such a pleasure to work with, always with a smile and a helping hand wherever and whenever needed. And the managers in the various departments are always ready to chat to resolve any challenges that may come up. My wife has worked in the retirement living industry for decades and has been a general manger of multiple retirement homes. I’ve learned a lot about this industry thru proximity. Based on what I’ve heard and learnt over the years, I am happy, nay thrilled to thoroughly recommend TW for the services they provide to our loved ones. It is such a relief to know that my mom is in good hands!